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About Analytics Director Release Notes

This document describes new features, known limitations, and other pertinent release information for the latest release of Analytics Director.


All Ribbon bugs reported by customers on a given software release are fixed in the latest release of that software release branch.

To view and download the latest End of Product Sale (EoPS) and other End Of Life (EOL) notices, open a Web browser and navigate to the Resource Library on the corporate website (

About Release 20.12.00R000

Analytics Director 20.12.00R000 is available for fresh installation. This release contains new features and resolved issues.

Analytics Director 20.12.00R000 is the current build; previous releases are no longer available for new installations. 


This release includes all bug fixes implemented in previous releases.

Release Notes Use and Distribution

Ribbon product release notes are protected under the copyright laws of the United States of America. This work contains proprietary information of Ribbon Communications. Use, disclosure, or reproduction in any form is strictly prohibited without prior authorization from Ribbon Communications.

Associated Announcements

To view/download Ribbon announcements, do the following:

  1. Log onto the Ribbon Support Portal at
  2. Click Announcements in the menu bar. The next window opens with two tabs: Sonus (default view) and GENBAND.
  3. Select the appropriate tab.
  4. Enter the announcement number (last eight numbers) in the search field and click the magnifying glass icon (or press Return). You can alternatively use the filter tools located on the left side of the screen to narrow your search.

Problems or Questions

For problems or questions, contact the Global Support Assistance Center:

Ribbon Support Portal:

Voice: +1-833-RIBBON1 (1-833-742-2661)

About Analytics Director

Analytics Director is a support tool for automating the installation of Ribbon Analytics, and also for generating the Configuration Drives (iso files) required for upgrade and manual installation of Ribbon Analytics. 

Analytics Director Life Cycle

Analytics Director uses the agile development and delivery methodology. Agile deployment and delivery are based on continuous development with test and regression occurring every month. This methodology does not allow for the backporting of fixes. Rather, fixes are provided in the next build based upon identification and validation availability.

The naming of each build uses <year.month> identification (for example, 19.12, 20.01). A build each month is not guaranteed. During each regression cycle, the quality of the build is assessed and a determination is made about whether to release the build. 


Analytics Director 20.12.00R000 is compatible with the following releases of Ribbon Analytics:

  • Ribbon Analytics 20.12.00R000

If you are upgrading to Ribbon Analytics 20.04 from an earlier version, you must use Analytics Director 20.10 or earlier to generate the Config Drives for performing the offline upgrade of Ribbon Analytics.

Hardware and Software Requirements

For information about Analytics Director requirements, refer to the individual installation procedures at Installing Analytics Director

Installing Analytics Director

Analytics Director is hosted on a Ribbon server or can be installed on a server in your network. To install Analytics Director, perform the appropriate procedure below, ensuring you use the analytics_director.V20.12.00R000 qcow2 or ova file for KVM or VMware installations, respectively.

Analytics Director 20.12.00R000 is available for fresh installation only; it cannot be upgraded from previous versions.

Analytics Director 20.12.00R000 Checksum and ID Details

The Analytics Director 20.12.00R000 AMI image ID is ami-041037bfac0063b84 (us-east-1).

Contact Ribbon support to get AMI IDs for other regions.

 The installation files have the following checksums:

Table : Checksums




8ad34c72bba47d9fd4f8d16ac8050dee analytics_director.V20.12.00R000.qcow2

New Features

The following table lists and describes the new features in this release. 

Table : New Features

Issue IDFeatureDescription
VIGIL-14987Installation through UI and support for installation on VMwareAnalytics Director now supports automated installation of Ribbon Analytics using the Analytics Director UI. Additionally, the Analytics Director UI supports installation of VMware in addition to KVM. For information on using the Analytics Director UI to install Ribbon Analytics, refer to Installing on KVM or VMware Using Analytics Director.

Resolved Issues

The following table describes the resolved customer issues for this release. Workaround information is provided where available to allow you to bypass or work around issues until the upgrade to 20.12.00R000 is complete.

The following Severity 2, 3, and 4 issues are resolved in this release:

Table : Resolved Issues

Issue ID

SeverityProblem Description



Uploading an existing Config Drive in 20.10 causes the configuration to reset to the defaults

Problem Description: In Analytics Director 20.10, when a Ribbon Analytics 20.04 configuration file was uploaded, all values were reset to the defaults.

Root Cause: The button for uploaded an existing configuration was present in the UI, but was not functional, so although it appeared that the UI form was populating from the existing file, it was actually populating with default values.

Fix Description: The UI is updated with the functionality to load the values from an existing configuration file.

Test Steps: In Analytics Director, upload an existing 20.04 configuration file and verify that the field contains the correct values.

Workaround: Manually create the configuration file in the UI instead of uploading the old configuration file.



Known Issues

The following Severity 2, 3, and 4 issues exist in this release.

Table : Known Issues

Issue IDSeverityProblem DescriptionWorkaround

Installed systems cannot be edited

When an existing installed system is modified, the UI indicates the changes have been saved successfully, but the changes are not saved.

Impact: Existing systems cannot be edited, and there is no UI indication that the changes were not saved.

Delete the existing system and re-create it using the updated settings.