Downloading Software from the Ribbon Support Portal

Requesting the Software Bundle

Start

1. Log in to the Ribbon Support Portal with your Ribbon-provided username and password.

2. From the menu at the top, select Downloads.
   

3. Product software is available from the Software Download Tool or the Global Software Center. View the lists of products under the Software Download Tool and the Global Software Center to determine which tool to use.
4. If you are using the Software Download Tool, complete the following:
   1. From the Software Download Tool section on the left, click Download Software. The Software Download page opens.
   2. At the top of the Software Download page, click the Select Software tab. To determine the latest Software Bundle and the respective files, refer to the product Release Notes, and then perform the following:  
      1. From the Product dropdown list, select the desired product. The Software Bundle section opens.
      2. If applicable, from the Operating System dropdown list, select the product's operating system.
         
   3. Under Software Bundle, search for the desired product and click Request Download. The Software Download Form opens.
      
      
   4. Complete the Software Download Form.
      
      

   5. Click I Accept to accept the Ribbon Software End-User License Agreement and click Submit. The system responds with a Software Request ID and details of your software request. Ribbon Customer Support emails you when the software bundle is ready to download.

   6. See Acquiring the Software Bundle.

5. If you are using the Global Software Center, complete the following:

   1. From the Global Software Center section on the right, click Download Software. The Global Software Center page opens after the system processes your login information.
   2. From the menu at the top right, select Software Releases > Advanced Search.
      

   3. In the Search field on the left, enter the name or description of the desired product or software bundle and click Submit.
      

      Note

      You may choose to select options for Status, Software Type, and Search Fields as required or leave them as default.

   4. Double-click the product you want to download.
   5. Click the filename of the software file you want to download and click Download.
   6. The first time you download a software file, enter the end user name and address details. Click Submit.
   7. Read the End User License Agreement. If you click I Agree, the patch downloads.
      You have completed this procedure.

Acquiring the Software Bundle 

When you receive the notification email from Ribbon Customer Support, click on the link in the email and follow these steps:

Start

1. Log in to the Ribbon Support Portal with your Ribbon-provided username and password.
2. From the menu at the top, select Downloads.
3. From the Software Download Tool section on the left, select Download Software. The Software Download page opens.
4. At the top of the Software Download page, click the Download Requests tab.
5. Click the appropriate Software Request ID. The Software Request Detail page opens.
6. Click on the URL hypertext to download the software.

7. The browser redirects you to the following page and a pop-up window opens to save your file. If the pop-up window fails to appear, return to the Software Request Detail page, and re-select the software. When the About Download Manager window opens, click the click here link to save your file.
   

8. Save the software to your local PC or server.