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This section is not applicable for SBC Software Edition.

Procedure

Perform the following steps to upgrade the ePSX application on a single SBC server.

If the ePSX to be upgraded is a Replica ePSX, you may need to run additional steps to prepare the Master PSX. See Allowing a Replica ePSX Installed with a Higher Version than the Master PSX for details.

Upgrading ePSX Agent

This section does not apply if the existing ePSX version is V09.03.00R000 or above.

  1. Download the ePSX agent ePSX-V<release>-epxagent.tar.gz from Salesforce customer portal to your local PC or server.
  2. Upload the ePSX agent to the SBC platform (use the File Upload tab in EMA Platform Mode). To know more about uploading the files to SBC, refer to System Administration - File Upload.

    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode.

  3. Upgrade the ePSX agent using the following CLI command:

    > request vmApplication ePSX admin <SBC_host_name> vmUpgrade package ePSX-<version>-epxagent.tar.gz
  4. Monitor the upgrade using "show table vmApplication ePSX upgradeStatus" and "show table vmApplication ePSX status" CLI commands.

    For example:

    > show table vmApplication ePSX upgradeStatus
    CE NAME    STATE
    --------------------
    WFDSBC01a  upgrading
    [ok]

    And

    > show table vmApplication ePSX status
                                                                                              PACKAGE        INSTALLED      INTERNAL IP
    CE NAME    STATE                 REASON  OS VERSION                        APP VERSION    VERSION        CONFIGURATION  ADDRESS
    -------------------------------------------------------------------------------------------------------------------------------------
    WFDSBC01a  upgradingOrReverting  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.02.00R000  V09.02.00R000  standaloneEPSX 169.254.77.2
    [ok]
  5. The ePSX reboots to apply the new ePSX agent process.

Upgrading the ePSX Operating System (OS)

  1. Download the ePSX OS upgrade package ePSX-V<release>-OS_upgrade.tar.gz from Salesforce customer portal to your local PC or server.
  2. Upload the ePSX OS upgrade package to the SBC platform (Use the File Upload tab in EMA Platform Mode).

    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode.

  3. Upgrade the ePSX OS package using the following CLI command:

    > request vmApplication ePSX admin <SBC_host_name> vmUpgrade package ePSX-V<release>-OS_upgrade.tar.gz
  4. Monitor the upgrade using "show table vmApplication ePSX upgradeStatus" and "show table vmApplication ePSX status" CLI commands.

    > show table vmApplication ePSX upgradeStatus
    CE NAME    STATE
    --------------------
    WFDSBC01a  upgrading
    [ok]
  5. Wait for the upgrade to complete before resuming the normal operations. Use the "show table vmApplication ePSX upgradeStatus" CLI command to monitor upgrade status.

    > show table vmApplication ePSX upgradeStatus
    CE NAME    STATE
    --------------------
    WFDSBC01a  complete
    [ok]
  6. The ePSX application reboots to apply the new ePSX Operating System.
  7. Verify the new ePSX OS version using the CLI command "show table vmApplication ePSX status".

Upgrading ePSX Application

  1. Download the ePSX upgrade package ePSX-V<release>.tar.gz from SalesForce customer portal to your local PC or server.
  2. Upload the ePSX upgrade package to the SBC platform (use the File Upload tab in EMA Platform Mode).

    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode.

  3. Upgrade the ePSX Application using the following CLI command:

    > request vmApplication ePSX admin <SBC_host_name> vmUpgrade package ePSX-<version>.tar.gz
  4. Monitor the upgrade using "show table vmApplication ePSX upgradeStatus" and "show table vmApplication ePSX status" CLI commands.

    > show table vmApplication ePSX upgradeStatus
    CE NAME    STATE
    --------------------
    WFDSBC01a  upgrading
    [ok]
  5. Wait for the upgrade to complete before resuming normal operations. Use the "show table vmApplication ePSX upgradeStatus" CLI command to monitor upgrade status.

    > show table vmApplication ePSX upgradeStatus
    CE NAME    STATE
    --------------------
    WFDSBC01a  complete
    [ok]
  6. The ePSX application reboots to apply the new ePSX application process.
  7. Verify the new ePSX application version using the CLI command "show table vmApplication ePSX status".

While ePSX is upgrading, the SBC application must stay running. During this time, no calls are allowed through the ePSX.

Example CLI Commands

admin@WFDSBC01a> show table vmApplication ePSX status
                                                                                PACKAGE        INSTALLED      INTERNAL IP
CE NAME    STATE    REASON  OS VERSION                        APP VERSION    	VERSION        CONFIGURATION  ADDRESS
--------------------------------------------------------------------------------------------------------------------------------------
WFDSBC01a  running  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.02.00R000  	V09.02.00R000  standaloneEPSX 169.254.77.2
[ok][2015-06-24 09:02:15

admin@WFDSBC01a> show table vmApplication ePSX upgradeStatus
CE NAME    STATE
-------------------------------
WFDSBC01a  none
[ok][2015-06-24 09:02:29]

admin@WFDSBC01a> request vmApplication ePSX admin WFDSBC01a vmUpgrade package ePSX-V09.03.00R000-epxagent.tar.gz
This command will restart the virtual machine. Do you want to continue [yes,no]yes
result success
reason Upgrade successfully started.
[ok][2015-06-24 09:17:19]
 
admin@WFDSBC01a> show table vmApplication ePSX status
                                                                                          PACKAGE        INSTALLED      INTERNAL IP
CE NAME    STATE                 REASON  OS VERSION                        APP VERSION    VERSION        CONFIGURATION  ADDRESS
-------------------------------------------------------------------------------------------------------------------------------------
WFDSBC01a  upgradingOrReverting  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.02.00R000  V09.02.00R000  standaloneEPSX 169.254.77.2
[ok][2015-06-24 09:17:36]
admin@WFDSBC01a> show table vmApplication ePSX upgradeStatus
CE NAME    STATE
--------------------
WFDSBC01a  upgrading
[ok][2015-06-24 09:17:42]

admin@WFDSBC01a> show table vmApplication ePSX upgradeStatus
CE NAME    STATE
--------------------
WFDSBC01a  complete
[ok][2015-06-24 09:18:44]

admin@WFDSBC01a> show table vmApplication ePSX status
                                                                                PACKAGE        INSTALLED      INTERNAL IP
CE NAME    STATE    REASON  OS VERSION                        APP VERSION    	VERSION        CONFIGURATION  ADDRESS
--------------------------------------------------------------------------------------------------------------------------------------
WFDSBC01a  running  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.02.00R000  	V09.02.00R000  standaloneEPSX 169.254.77.2
[ok][2015-06-24 09:19:25
 
admin@WFDSBC01a> request vmApplication ePSX admin WFDSBC01a vmUpgrade package ePSX-V09.03.00R000.tar.gz
This command will restart the virtual machine. Do you want to continue [yes,no]yes
result success
reason Upgrade successfully started.
[ok][2015-06-24 09:21:30]
admin@WFDSBC01a> show table vmApplication ePSX status
                                                                                          PACKAGE        INSTALLED      INTERNAL IP
CE NAME    STATE                 REASON  OS VERSION                        APP VERSION    VERSION        CONFIGURATION  ADDRESS
-------------------------------------------------------------------------------------------------------------------------------------
WFDSBC01a  upgradingOrReverting  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.02.00R000  V09.02.00R000  standaloneEPSX 169.254.77.2
[ok][2015-06-24 09:22:31]

admin@WFDSBC01a> show table vmApplication ePSX upgradeStatus
CE NAME    STATE
--------------------------
WFDSBC01a  upgrading
[ok][2015-06-24 09:22:44]
WFDSBC01a> show table vmApplication ePSX upgradeStatus
CE NAME    STATE
----------------------------------
WFDSBC01a  complete
[ok][2015-06-24 10:16:13]
 
WFDSBC01a> show table vmApplication ePSX status
                                                                             PACKAGE        INSTALLED      INTERNAL IP
CE NAME    STATE    REASON  OS VERSION                        APP VERSION    VERSION        CONFIGURATION  ADDRESS
------------------------------------------------------------------------------------------------------------------------
WFDSBC01a  running  na      Linux_2.6.32-279.11.1.el6.x86_64  V09.03.00R000  V09.02.00R000  standaloneEPSX 169.254.77.2
[ok][2015-06-24 10:20:11]

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