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To download the SBC Core software package from the Salesforce customer portal:

  1. Type the URL in your browser and press Enter. The Sonus Corporate Portal appears.

    Figure : Salesforce Customer Portal Home Page

  2. Click Login > Customer Portal.

    Figure : Customer Portal Login

    The Login window appears.

  3. Enter your Sonus provided credentials to log on to the portal.

    Figure : Login Screen

    The Sonus Global Support Portal window appears.

  4. Click Support.

    Figure : Support Menu

  5. Click SW DOWNLOAD.

    Figure : Software Download Menu

    The Select Software screen appears.

  6. Perform the following:

    1. Select SBC 5XX0 or 7XX0 from the Product drop-down list.

    2. Select Linux From the Operating System drop-down list. The list of Software Bundles that are matching the Product and the Operating System appears below.

      Figure : Selecting Software and Operating System

  7. Click Request Download on the SBC5x7x_5.x software bundle.

    Figure : Requesting Download

    The Software Download Form page is displayed.

  8. Enter the address details and accept the End-User License Agreement.

    Figure : Software Download Form

  9. Click Submit.

    The Software Request screen displays. The Request Status initially displayed as Submitted state.

    Figure : Download Request Submitted State

  10. Click SUPPORT and then SW DOWNLOAD.

  11. Click Download Requests tab.

    Figure : Download In Process State


    Once the download request is approved the software download request status changes to In Process state. When the software is available for download, the status changes to Download Available state.

    Figure : Software Download Available State

  12. Click the Software Request ID associated with the software bundle. The Download page appears.

  13. Click on the download URL from the Software Requests section to download the software.

    Figure : Software Download

    The browser redirects you to the following page and a pop-up window appears to save your file. If the pop-up window fails to appear, click the click here link to save your file.

    Figure : Download Manager

  14. Save the software to your local PC or server.

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