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SBC troubleshooting tools are primarily divided into two categories:

Platform Troubleshooting

The SBC Core provides several tools to aid in troubleshooting the SBC platform, such as monitoring various system processes and statistics, viewing and interpreting alarms, running diagnostics, and performing call trace simulations. This section provides a guide to the location of these various tools in the SBC Core product documentation.

How to Check Alarms

Navigate the following pages to view, edit, clear, and interpret SBC alarms:

EMA

CLI

View Alarm Details

% show status/table alarms currentStatus
% show status/table alarms historyStatus

Clear Alarms

> request alarms clear

How to Check Peer-to-Peer Communication

The SIP Options Ping feature is used to verify peer-to-peer connectivity.

EMA

CLI

> request addressContext <addressContext name> cmds optionsPing

How to Perform Call Traces

EMA

CLI

How to View Event Logs

EMA

CLI

Hardware Troubleshooting

The SBC provides different hardware troubleshooting tools to aid in troubleshooting the SBC hardware by reviewing, diagnosing, and identifying operational or technical problems. This section provides a guide to the location of these various tools in the SBC product documentation.

How to Locate SBC Chassis

The Blink Locator LED helps you to locate the SBC chassis in the rack. It also specifies the Locator LED is turned ON or OFF to locate the SBC.

EMA

How to Check LED Status

EMA

CLI

% show status system ledStatus

Physical Inspection

Front panel LED descriptions are located on following pages:

How to View System Status and Statistics

EMA

CLI

How to Perform a System Dump

EMA

CLI

> request system serverAdmin <server_name>  forceCoreDump

 

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