This article shows you how to setup the Sonus SBC 1000/2000 to use the Music-on-Hold feature. Configuring the Music-on-Hold feature is a relatively straight-forward process that involves the following overall steps:
- Providing a sound source by either uploading a sound file to the Sonus SBC 1000/2000 or by connecting a live audio source through an FXS port.
- Specify the source.
- Enable the Music-on-Hold Service.
System and Music File Requirements
- The Sonus SBC 1000/2000 must be running version 2.1 or later.
- Music files must be one of the following formats:
Max. File Size
Sonus SBC 1000
Sonus SBC 2000
Providing The Audio Source
To upload a music (sound) file :
Upload the file using the Uploading a Sound File procedure in Configuring the Media System.
To connect a live audio source through an FXS port:
- Specify the live audio source using the Specifying a Live Audio Source procedure in Configuring the Media System.
Connecting an audio source for Music On Hold requires the use of an adapter between the Sonus SBC 1000/2000 RJ11 port and the source device (CD player, radio, iPod. MP3 player, personal computer, etc.). Common adapters include a 3.5mm connector on one end and an RJ11 on the other with an isolation transformer between the two.
Music On Hold volume is controlled from the audio source device (iPod, MP3 Player, etc.). The preferred volume level can be adjusted by listening to the stream, or by examining the RTP trace captured from the SIP call leg of the call. Use the receive gain settings on the FXS port to make any additional fine-tuning volume adjustments.
Selecting the Music-on-Hold Mode
Verifying Music Upload Status and FXS Music-on-Hold source.
To verify that the file has been successfully uploaded:
- In the WebUI, click the Settings tab.
- In the left navigation pane, go to System > DSPs
The Music on Hold status will be Loaded if the file was successfully uploaded.
Other status' are:
- Not Loaded
- Load Fail