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This procedure lets you reset the Sonus SBC 1000/2000 to factory defaults. You might want to use this procedure in certain recovery scenarios like lost admin password or lost IP address etc.

Resetting Sonus SBC 1000/2000 to factory defaults removes all user-configured data. This including user names, passwords, customized IP addresses, etc..

Sonus SBC 1000/2000 Systems with Built-in ASM

If your ASM is already initialized and Lync SBA is deployed, resetting Sonus SBC 1000/2000 to factory defaults does not reset the ASM/SBA configuration settings. If you wish to reset the ASM to factory defaults, then you must Re-initialize the ASM.

Manual Reset

To Reset Configuration to Factory Defaults
There are three methods for resetting the Sonus SBC 1000/2000 to a factory default state:

  1. If the Sonus SBC 1000/2000 is running, press and hold the Reset button for approximately 20 seconds.
  2. Shutdown the Sonus SBC 1000/2000, press and hold the reset button while the unit is powered on. Hold the reset button until the Alarm Status LED first turns yellow and then goes out.

     Click here to see where the Sonus SBC 1000 Reset button is located

     Click here to see where the Sonus SBC 2000 Reset button is located

  3. Reset the Sonus SBC 1000/2000 from the user interface.

After the Sonus SBC 1000/2000 system has booted, it can be re-initialized by Running Initial Setup.

Resetting Factory Defaults from the UI

To reset the Sonus SBC 1000/2000 to factory defaults from the UI:

  1. In the WebUI, click the Tasks tab.
  2. In the left navigation pane, go to System > Sonus SBC Factory Default.

Operation Selections

Factory Default

This selection performs a total factory reset. After the operation is complete, the Sonus SBC 1000/2000 can be re-initialized by Running Initial Setup.

Partial Reset

This selection removes all configuration information from the Sonus SBC 1000/2000 with the exception of the Logical Interfaces, Ethernet ports, VLANs, ACLs, Static Routes, ASM Networking, Node-Level Settings and Certificate configurations. With this option the Sonus SBC 1000/2000 can still be reached through a browser pointed at its application IP Address.