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Uploading Music On Hold Audio Files

For detailed information about how to use the Music on Hold feature, along with how to verify the Music on Hold files were uploaded correctly, see Configuring the Sonus SBC 1000-2000 for Music On Hold.

Audio File Requirements

File Size Limitations


Maximum File Size

Sonus SBC 1000


Sonus SBC 2000


Valid Audio File Types

Audio File TypeEncoding FormatSampling Rate
WAV (mono)
  • 16-bit linear PCM
  • g711 a-law
  • g711 u-law

8 or 16 Khz
8 or 16 Khz
8 or 16 Khz 

PCMAg711 a-law8 Khz
PCMUg711 u-law8 Khz
PCM16 bit linear PCM8 Khz

To upload a Music on Hold audio source file :

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane. go to Media > Media System Configuration.

  3. Click the Upload Music Filelink near the top of the page.

  4. Browse for the desired music file.
  5. Click OK.
    When the Sonus SBC 1000/2000 has completed the upload process, the Upload Statusdialog appears:

  6. Click Close.