Skip to end of metadata
Go to start of metadata

Registered Sonus customers and partners have the ability to download Sonus SBC 1000/2000 software updates directly from the Sonus download website for Upgrading Sonus SBC 1000-2000, Upgrading the SBC Communication Service Version, etc... In this page, we describe how registered members get access to those software downloads and provide a brief overview of the content available:

Sonus SBC 1000/2000 Software Downloads Overview

The Sonus SBC 1000/2000 download center provides registered customers and partners with the following downloadable software updates:

ASM Images

This section of the download center contains software images specifically for Sonus SBC 1000/2000 systems configured with a built-in Application Solution Module. These recovery images are typically used for re-initializing the ASM. For more details, see Updating the ASM Recovery Partition.

ASM Roll-up Updates

This section of the download center contains Update Packs for the ASM Roll-up system. For more information, see ASM Roll-up Update.


This section of the download center includes Licenses for the Sonus SBC 1000/2000. Licenses activate features introduced in new major (and sometimes minor) versions of the Sonus SBC 1000/2000 software. To activate those features, you'll need to apply the license for the Sonus SBC 1000/2000 version you are upgrading to. For more details, see Working with Licenses.

Log Exchange

Software Download bundle LX1.0 contains the installers for Log Exchange (LX) - the SIP log analysis and Syslog Server utility for the Sonus SBC 1000/2000 and VX gateways. For more information see Log Exchange. For Release Notes and File Downloads, please visit the Global Services Toolbox.

Lync Updates

This section of the download center is specifically intended for Sonus SBC 1000/2000 systems with a built-in ASM module deployed as Lync SBA. It includes cumulative Lync server package updates that can be installed directly into the ASM via the Sonus SBC 1000/2000 web interface.

Sonus SBC 1000/2000 Software Updates

This section of the download center is broken down by Sonus SBC 1000/2000 release and includes the following content:

How to Access the Sonus Global Support Portal

Before you begin:
You will need a valid Salesforce account.


  1. Open

  2. Click Login and select the appropriate login type - Customer Portal or Partner Portal:

    Figure : login list


  3. Complete the login fields:

    Figure : Portal Login



  4. Click Support:

    Figure : Support tab



  5. Click SW DOWNLOAD:

    Figure : SW DOWNLOAD



  6. Click Select Software, and then select the appropriate product and operating system from the drop-down list.

    Figure : Product list



  • No labels