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This section details all SBC Edgealarms and events. The SBC Edge system displays these alarms in the Viewing Alarms and Events and are configured in the Configuring Alarms and Events page.

Alarm and Event Subsystems

Following list provides the alarms and events defined in various SBCsubsystems.

User Authentication and Directory Services

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

1

1

alarm

AD caching failed

uxAlmADcachingfailed

communication

System;Service;IPAddress

minor

(tick)

  • Failed to cache attributes from AD in memory.
  • Suggested action - try again later.
  • This alarm will be cleared by event AD caching successful.

1

2

event

Online AD query failed

uxAlmOnlineADqueryfailed

communication

System;Service

 

 

  • Failed to execute AD query.
  • Suggested action - confirm that AD is network reachable, check the AD configuration as well as AD access credentials.

1

4

event

User logged in

uxAlmUserloggedin

security

Username;IPAddress

 

 

  • New user [username] logged in from [ip address] at [time].

1

5

alarm

User login failed

uxAlmUserloginfailed

security

Username;IPAddress

major

(tick)

  • User [username] login failed from [ip address] at [time].
  • This alarm will be cleared by event User logged in.

1

6

alarm

AD Unreachable

uxAlmADUnreachable

communication

System:Service;IPAddress; DCType

major

(tick)

  • Either AD is network unreachable, or the AD credentials are invalid.
  • DCType will be either Authentication or Call Route
  • This alarm will be cleared by 'AD Reachable' event.

1

7

event

AD Reachable

uxAlmADReachable

communication

System:Service;IPAddress; DCType

 

 

  • Active directory is now reachable.
  • DCType will be either Authentication or Call Route

1

8

event

AD caching successful

uxAlmADcachingsuccessful

communication

System:Service;IPAddress

 

 

  • AD caching was successful.

1

9

alarm

AD backup failed

uxAlmADbackupfailed

equipment

System:Service;IPAddress

minor

(tick)

  • Failed to backup cached values from AD to storage device.
  • Either the storage device is not present, or it is full.
  • Contact Sonus TAC for further assistance.

1

10

event

AD successfully backed up

uxAlmADsuccessfullybackedup

equipment

System:Service;IPAddress

 

 

  • Successful backup of cached values from AD to storage device.

1

11

alarm

AD cache truncated

uxAlmADcachetruncated

equipment

System:Service

minor

 

  • AD Cache is truncated, AD cache results have exceeded the maximum cache size.
  • Consider caching only the required attributes.
  • If the query is not found in cache, Online query will be performed, while affecting performance.

1

12

alarm

RADIUS Server Unreachable

uxAlmRADIUSServerUnreachable

communication

System:Service;IPAddress

major

(tick)

  • Either the RADIUS server is network unreachable, or the configuration is incorrect.
  • Suggested action - check shared secret, listening port, RADIUS server IP.
  • This alarm will be cleared by 'RADIUS Reachable' event.

1

13

event

RADIUS Reachable

uxAlmRADIUSReachable

communication

System:Service;IPAddress

 

 

  • RADIUS server is online.

1

14

alarm

CDR logging failed

uxAlmCDRloggingfailed

communication

System:Service;IPAddress

major

 

  • SBCfailed to send CDR to RADIUS based accounting server.
  • Either the RADIUS server is network unreachable, or the configuration is incorrect.
  • Suggested action - check shared secret, listening port, RADIUS server IP.

1

15

alarm

CDR backup failed

uxAlmCDRbackupfailed

communication

System:Service;IPAddress

major

 

  • SBC Edgefailed to backup CDR in local file.
  • Either running with low disk space or CDR backup maximum limit is crossed.
  • Suggested action - Free up the disk space or save the CDR Queued file for future reference.

1

17

event

User password changed successfully

uxAlmUserpasswordchangedsuccessfully

Security

Username

 

 

  • Logged any time password is changed by specified user or an administrator.
  • Event Text: User 'username' password changed successfully by 'username' from 'IP address'.

    If not preceded by a password expired event, this was a voluntary password change.

1

18

alarm

User password change failed

uxAlmUserpasswordchangefailed

Security

Username

warning

(tick)

  • Logged any time an attempted password change failed by specified user or an administrator.
  • Event Text: User 'username' password change attempted by 'username' from 'IP address" failed.
  • Cleared by event 1.17 - User password changed successfully.

    If not preceded by a password expired event, this was a voluntary password change.

1

19

event

User account disabled

uxAlmUseraccountdisabled

Security

Username

 

 

  • Event Text: User 'username' account has been disabled by 'username' from 'IP address'.

1

20

event

User account activated

uxAlmUseraccountactivated

Security

Username

 

 

  • Event Text: User 'username' account has been activated by 'username' from 'IP address'.

1

21

event

Global Security Options Changed

uxAlmGlobalsecurityoptionschanged

Security

Username;IPAddress

 

 

  • Event Text: Global security options changed by 'username' from 'IP address'.

1

22

alarm

User login blocked

uxAlmUserloginblocked

Security

Username

major

(tick)

  • Event Text: User 'username' blocked from login due to excessive incorrect login attempts.
  • Cleared by event 1.23 - User login unblocked.

1

23

event

User login unblocked

uxAlmUserloginunblocked

Security

Username

 

 

  • Event Text: User 'username' unblocked.
1 24 event User password expired uxAlmUserpasswordexpired Security Username;IPAddress    
  • Password has expired.
1 25 alarm AD: Maximum Threads Exceeded uxAlmADMaximumThreadsExceeded Processing System;Service major  
  • AD has reached maximum threads. Please inform your service representative.
1 26 alarm AD caching timed out uxAlmADcachingtimedout communication System;Service;IPAddress minor   Timed out caching attributes due to lack of response from AD. Suggested action - try again later. The SBC will attempt to load the last successful cache from backup.

Resource Manager

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

2

1

alarm

Invalid Card ID EEPROM Data

uxAlmInvalidCardIDEEPROMData

equipment

System;Card

critical

 

  • A Card was detected with invalid Card ID EEPROM contents (failed CRC-CCITT check).
  • Suggested action - provide the entire alarm message including the numbers at the end to Sonus TAC for further assistance.

2

2

alarm

Card Health Check Failed

uxAlmCardHealthCheckFailed

equipment

System;Card

critical

 

  • During Line Card activation, a Card Fault was detected after power was applied to the card.
  • The Card will remain out-of-service.
  • Suggested action - reboot system.
  • If issue persists, contact Sonus TAC with the alarm information.

2

3

alarm

Card not Supported

uxAlmCardnotSupported

equipment

System;Card

major

 

  • A Card was detected which can be identified, but the SBCsystem software is unable to support.
  • The Card will remain out-of-service.
  • Suggested action - reboot system.
  • If issue persists, contact Sonus TAC with the alarm information.

2

4

alarm

Power Supply input failure

uxAlmPowerSupplyinputfailure

equipment

System;PSU

major

(tick)

  • A Power supply module has indicated a failure of input power.
  • The SBC Edge System has lost Power Supply redundancy.
  • Suggested action - Verify that the power cable is connected and that the PS is functioning properly.

2

5

event

Power Supply input restored

uxAlmPowerSupplyinputrestored

equipment

System;PSU

 

 

  • A Power Supply module has indicated that input power has been restored.
  • This event clears the "Power Supply Input Failure" Alarm.

2

6

alarm

Power Supply output failure

uxAlmPowerSupplyoutputfailure

equipment

System;PSU

major

 

  • A Power Supply module has indicated a failure of output power.
  • The SBC Edge System has lost Power Supply redundancy.
  • Suggested action - Verify that the PS is functioning properly.

2

7

alarm

Single Fan failure

uxAlmSingleFanfailure

equipment

System;Fan

major

 

  • Check the System tab to find the Fan ID of the failed fan.
  • Contact Sonus TAC with this information.

2

8

alarm

Multiple Fan Failures

uxAlmMultipleFanFailures

equipment

System;Fans

critical

 

  • Check the System tab to find the Fan ID's of the failed fans.
  • Contact Sonus TAC with this information.

2

9

alarm

System Temperature Warm

uxAlmSystemTemperatureWarm

equipment

System

minor

(tick)

  • The temperature sensors have indicated that the system is running warm (65°C threshold).

2

10

event

System Temperature Warm Cleared

uxAlmSystemTemperatureWarmCleared

equipment

System

 

 

  • The temperature sensors have indicated that the system is NO LONGER running warm (55°C threshold).
  • This event clears the "System Temperature Warm" Alarm.

2

11

alarm

System Temperature Hot

uxAlmSystemTemperatureHot

equipment

System

critical

(tick)

  • The temperature sensors have indicated that system is running hot.

2

12

event

System Temperature Hot Cleared

uxAlmSystemTemperatureHotCleared

equipment

System

 

 

  • The temperature sensors have indicated that the system is NO LONGER running hot (65°C threshold).
  • This event clears the "System Temperature Hot" Alarm.

Licensing

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

3

1

alarm

Licenses expired.

uxAlmLicensesexpired

general

System;Service

critical

(tick)

  • License of the node has expired, all the licensed features would fail to work.
  • Contact Sonus Sales.

3

2

alarm

License expires in 2 weeks.

uxAlmLicenseexpiresin2weeks

general

System;Service

major

(tick)

  • License of the node will expire in 2 weeks.

3

3

event

New License applied.

uxAlmNewLicenseapplied

general

System;Service

 

 

  • New License is applied on the node.

3

4

alarm

Failed to Apply License.

uxAlmFailedtoApplyLicense

general

System;Service

critical

 

  • Either an invalid key is used, or the license key applies to a different node, or the license key expiry is past the present date.
  • Contact Sonus Sales to obtain a new license.

3

5

alarm

License(s) for 'license type' has been exhausted or is not licensed.

uxAlmFailedtoacquirelicense

general

System;Service

minor (SBC 1k/2k)

critical (SWe Lite)

 

  • The alarm is generated when the required license is not available.
  • Check the number of licensed SIP or TDM channels, the number of SIP registrations, SBA, Transcoding or AD.
  • Suggested action - obtain a license for the missing functionality.
3 6 alarm Licensed DS1 ports exceed installed ports. uxAlmLicensedDS1portsexceedsinstalledports general System;Service minor  
  • This alarm is generated when the license key applied has more TDM ports licensed than are installed in the system. As a fix, obtain license with correct number of TDM ports.
3 7 alarm Licensed BRI ports exceeds installed ports. uxAlmLicensedBRIportsexceedsinstalledports general System;Service minor  
  • The alarm is generated when the license key applied has more BRI ports licensed than are installed in the system. The number of BRI ports installed will get activated. As a fix, obtain a license with the correct number of BRI ports.
3 8 alarm Licensed FXS ports exceeds installed ports. uxAlmLicensedFXSportsexceedsinstalledports general System;Service minor  
  • The alarm is generated when the license key applied has more FXS ports licensed than are installed in the system. The number of FXS ports installed will get activated. As a fix, obtain a license with the correct number of FXS ports.
3 9 alarm Licensed FXO ports exceeds installed ports. uxAlmLicensedFXOportsexceedsinstalledports general System;Service minor  
  • The alarm is generated when the license key applied has more FXO ports licensed than are installed in the system. the number of FXO ports installed will get activated. As a fix, obtain a license with the correct number of FXO ports.

Microsoft Survivable Branch Appliance Support

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

5

1

alarm

ASM Unreachable

uxAlmASMUnreachable

communication

SBA Instance

critical

(tick)

  • ASM system can not be reached, system is down.
  • Check whether the ASM is rebooting.

5

2

event

Clear ASM Unreachable

uxAlmClearASMUnreachable

communication

SBA Instance

 

 

  • Clears alarm 'ASM Unreachable'.

5

3

alarm

ASM Failure Recovered

uxAlmASMFailureRecovered

equipment

SBA Instance

warning

 

  • ASM system was previously unreachable, but has come up.
  • This alarm doesn't autoclear so the user can investigate the cause, but the system should be working correctly now.

5

4

alarm

ASM Services Not Running

uxAlmASMServicesNotRunning

processing

SBA Instance

critical

(tick)

  • ASM services are not running, calls through the ASM cannot be placed.

5

5

event

Clear ASM Services Not Running

uxAlmClearASMServicesNotRunning

processing

SBA Instance

 

 

  • Clears alarm 'ASM Services Not Running'.

5

6

alarm

ASM Services Restarted

uxAlmASMServicesRestarted

processing

SBA Instance

warning

 

  • ASM Services was previously stopped, but has started. This alarm doesn't autoclear so the user can investigate the cause, but ASM Services should be working correctly now.

5

7

alarm

ASM Service Restart Failed

uxAlmASMServiceRestartFailed

processing

SBA Instance

critical

 

  • The system attempted to restart a failed service on the ASM, service did not start successfully.
  • User interaction is required.

5

8

event

ASM System Started

uxAlmASMSystemStarted

processing

SBA Instance

 

 

  • This event is set when the SBA communication system is first established, and usually indicates that the Application Solution Module (ASM) has finished booting.
  • It should come up at system startup, it may come again if the ASM hardware is rebooted.

5

9

event

ASM System Shutting down

uxAlmASMSystemShuttingdown

processing

SBA Instance

 

 

  • A planned or deliberate shut down is taking place on the Application Solution Module (ASM).

5

10

alarm

Ethernet Link Down

uxAlmEthernetLinkDown

equipment

SBA Instance;Port

major

(tick)

  • Ethernet port specified has lost link.
  • Source Instance: Eth0/Eth1 via SBA Monitor.

5

11

event

Ethernet Link Up

uxAlmEthernetLinkUp

equipment

SBA Instance

 

 

  • Ethernet port specific has recovered link.

5

12

alarm

ASM-SBC IP Subnet Mismatch

uxAlmASMSBCIPSubnetMismatch

equipment

SBA Instance

critical

(tick)

  • The ASM and Sonus SBC IP interfaces are in different subnets and cannot communicate.

5

13

event

ASM-SBC IP Subnet Match

uxAlmASMSBCIPSubnetMatch

equipment

SBA Instance

 

 

  • The ASM and Sonus SBC IP interfaces are in the same subnet and can now communicate.
5 14 alarm ASM-QoE SQL database is unreachable uxAlmASMQoESQLdatabaseisunreachable communication SBA Instance major (tick)
  • The QoE database is unreachable from ASM, make sure the Lync Server 2013 is deployed and Monitoring database is running.
5 15 event Clear ASM-QoE SQL database is unreachable uxAlmClearASMQoESQLdatabaseisunreachable equipment SBA Instance    
  • The QoE database is now reachable from ASM.
5 16 alarm ASM-failed to store QoE information uxAlmASMfailedtostoreQoEinformation equipment SBA Instance major  
  • Failed to store the QoE information from ASM.
5 17 alarm ASM-SBC CAC Update Failed uxAlmASMSBCCACUpdatefailed equipment SBA Instance major (tick)
  • The ASM hasn't been able to apply the CAC update.
5 18 event ASM-SBC CAC Update Applied uxAlmASMSBCCACUpdateapplied equipment SBA Instance    
  • ASM-SBC CAC Update applied.
5 19 alarm This copy of ASM Operating System is not genuine uxAlmThiscopyofASMOperatingSystemisnotgenuine equipment SBA Instance critical  
  • ASM Windows Server is not able to activate as genuine Microsoft product.
5 20 alarm ASM drive NFS mount failure uxAlmASMdriveNFSmountfailure equipment SBA Instance major (tick)
  • NFS mounting of ASM drive failed, make sure ASM module is up and NFS service is running on the ASM module.
5 21 event Clear ASM drive NFS mount failure uxAlmClearASMdriveNFSmountfailure equipment SBA instance    
  • ASM hard drive is NFS mounted and available.
5 22 event ASM Operating System Successfully Activated uxAlmASMOperatingSystemSuccessfullyActivated equipment SBA instance    
  • ASM Windows Server is activated as genuine Microsoft product.

5

23

Alarm

ASM IP Address conflict

uxAlmASMIPaddressconflict

SBA

SBA Instance

Critical

(tick)

  • The configured ASM IP is being used by other device on the network. Unplug the device and power cycle the SBC.

For example,
The current ASM IP 192.168.20.83 is in use by the SBC. Change the SBC IP and retry.

 

5

24

Event

Clear ASM IP address conflict

uxAlmClearASMIPaddressconflict

SBA

SBA Instance

 

 

  • ASM IP address conflict cleared.

Call Routing

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

7

1

event

Configuration change occurred on Action Set

uxAlmConfigurationchangeoccurredonActionSet

general

ActSetTble

 

 

  • There is an action set table number/name that should be printed with this event.

7

2

event

Configuration change occurred on Normalization Table

uxAlmConfigurationchangeoccurredonNormalizationTable

general

NormTble

 

 

  • There is a normalization table number/name that should be printed with this event.

7

3

event

Configuration change occurred on Route Table

uxAlmConfigurationchangeoccurredonRouteTable

general

RtTble

 

 

  • There is a route table number/name that should be printed with this event.

7

4

event

Configuration change occurred on Transformation Tables

uxAlmConfigurationchangeoccurredonTransformationTables

general

TransTble

 

 

  • There is a transformation table number/name that should be printed with this event.

7

5

alarm

Route temporarily disabled

uxAlmRoutetemporarilydisabled

communication

RtTble

warning

(tick)

  • This alarm is set if a link is down or some other event has occured to take a route entry out of service.

7

6

event

Route enabled

uxAlmRouteenabled

communication

RtTble

 

 

  • Route came up.

7

7

alarm

A Call exceeded the limit for number of destinations

uxAlmACallexceededthelimitfornumberofdestinations

communication

CallDest

warning

 

  • A call with destination of X tried to be forked more than the limit allows (currently 8).

7

8

alarm

Call forking used with no forking license

uxAlmCallforkingusedwithnoforkinglicense

communication

CallDest

warning

 

  • A call with a destination of X was forked with no forking license available.

7

9

alarm

Invocation of InvokeActionSet exceeded the maximum nesting limit

uxAlmInvocationofInvokeActionSetexceededthemaximumnestinglimit

communication

CallDest

warning

 

  • A call with with destination of X tried to execute InvokeActionSet more the the limit allows (currently 10).

7

10

event

Configuration change occurred on Callback Tables

uxAlmConfigurationchangeoccurredonCallbackTables

general

CallbackTble

 

 

  • There is a PSAP Callback table number/name that should be printed with this event.

Common Call Control

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

8

1

event

Channel is in service

uxAlmChannelisinservice

communication

Card;Port;Channel

 

 

  • Channel is up and is in service.
  • This clears the 'Channel out of service' alarm.

8

2

alarm

Channel is out of service

uxAlmChannelisoutofservice

communication

Card;Port;Channel

minor

(tick)

  • Channel Out Of Service Alarm.
  • This alarm is automatically cleared when Channel is in service.

8

3

alarm

Emergency Call Attempted

uxAlmEmergencyCallAttempted

communication

Number;Extension;IPAddress

minor

(tick)

  • Emergency Call is Attempted from Calling Number, Calling Extension, Caller IP address.

8

4

event

Emergency Call Completed

uxAlmEmergencyCallCompleted

communication

Number;Extension;IPAddress

 

 

  • Emergency Call Alarm will be cleared after expiry time in emergency status table.
8 5 alarm

QoE report not sent due to RTCP Media List

uxAlmQoEReportNotSentDuetoRTCPMediaList communication SG minor  
  • Generated when the Media List does not have RTCP-XR configuration enabled.
8 6 event Call Transfer failed due to call not being in RTP mode uxAlmCallTransferfailedduetocallnotbeinginDSPmode communication Card;Port;Channel    
  • The call is not in RTP mode hence the call transfer could not be honored.
8 7 event Call Attempt failed due to Media Mode mismatch uxAlmCallAttemptfailedduetoMediaModemismatch communication Card;Port;Channel    
  • The call failed due to Media Mode mismatch across SG and Call Route configuration.
8 8 alarm All calls have been drained on this Signaling Group   communication SG Warning    

SIP

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

9

1

alarm

SIP Server not responding

uxAlmSIPServerNotResponding

communication

SIPCluster;ServID;Protocol;IPAddress;Port

major

(tick)

  • SIP server has failed to respond and has been taken out of service.
  • This alarm will be cleared by the event 'SIP server became responsive'.

9

2

alarm

Signaling Group taken out of service

uxAlmSignalingGroupTakenoutofService

communication

SG

critical

(tick)

  • All servers in SG have failed.
  • This alarm will be cleared by 'SIP Signaling group enabled' event.

9

3

event

Signaling Group disabled

uxAlmSignalingGroupDisabled

communication

SG

 

 

  • Configuration action has changed this Signaling Group from Enabled to Disabled.

9

4

alarm

SIP-TLS Server Handshake Failure

uxAlmSIPTLSServerHandshakeFailure

security

TLSProfile;IPAddress

minor

 

  • TLS server handshake failed with alert code. Action: Refer to Error Alerts in RFC 5246 for the problem.

9

5

alarm

SIP-TLS Handshake Inactivity Timeout Failure

uxAlmSIPTLSHandshakeInactivityTimeoutFailure

security

TLSProfile;IPAddress

minor

 

 

9

6

alarm

Configured port number mismatch

uxAlmConfiguredPortNumberMismatch

processing

SG;IPAddress;Port

minor

 

  • Discrepancy of an FQDN/Port configured in the SipServer object that is different than the DNS SRV lookup.
  • A DNS SRV record can return the port number for the selected protocol.
  • The DNS SRV port value will take priority over the configured port.

9

7

event

SIP Server became responsive

uxAlmSIPServerBecameResponsive

communication

SIPCluster;ServID;Protocol;IPAddress;Port

 

 

  • SIP server came up.

9

8

alarm

SIP cluster went down

uxAlmSIPclusterwentdown

communication

SIPCluster

major

(tick)

  • SIP cluster went down.
  • This is due to all the servers in the clusters are not responsive.
  • This alarm will be cleared by the event 'Sip cluster enabled'.

9

9

event

SIP Cluster enabled

uxAlmSIPClusterEnabled

communication

SIPCluster

 

 

  • SIP cluster enabled.

9

10

event

SIP Signaling group enabled

uxAlmSIPSignalingGroupEnabled

communication

SG

 

 

  • SIP Signaling group enabled.

9

11

alarm

SIP Signaling group: DNS failure

uxAlmSIPSignalingGroupDNSFailure

communication

SG

major

(tick)

  • Failed to resolve the FQDN entries in the SIP Signaling Group. Suggested action - confirm the FQDNs, and confirm DNS access.

9

12

event

SIP Signaling Group; FQDN resolved

uxAlmSIPSignalingGroupFQDNResolved

communication

SG

 

 

  • Successfully resolved the FQDN of the SIP Signaling group.

9

13

alarm

SIP Server; DNS failure.

uxAlmSIPServerDNSFailure

communication

SIPCluster;ServID

major

(tick)

  • Failed to resolve the SIP server FQDN entries in the SIP Server table.
  • Suggested action - check the FQDN syntax.

9

14

event

SIP Server; FQDN resolved

uxAlmSIPServerFQDNResolved

communication

SIPCluster;ServID

 

 

  • SIP Server config FQDN resolved.

9

15

alarm

SIP call session DNS failure

uxAlmSIPCallSessionDNSFailure

communication

SG

major

 

  • Failed to resolve an FQDN with DNS server during a SIP call session.

9

16

alarm

Acquiring license for Register failed

uxAlmAcquiringLicenseforRegisterFailed

communication

SG

major

 

  • Failed to acquire license from License Manager.
9 17 alarm Session leak or some other resource leak uxAlmSessionorOtherResourceLeak communication SG major  
  • SIP performs self-check for leaks. Please enable logging for sip and issue "show resources" command.
9 18 alarm Failed to bind to network interface uxAlmFailedtoBindtoNetworkInterface communication SG minor

(tick)

 

  • Failed to bind to network interface due to dynamic IP address not available.
9 19 event Successfully bound to network interface uxAlmSuccessfullyBoundtoNetworkInterface communication SG    
  • Successfully bound to network interface. DHCP lease renewed.
9 20 alarm SIP Register Server not responding uxAlmSIPRegisterServerNotResponding communication SIPCluster;ServID;Protocol;IPAddress;Port major

(tick)

  • SIP Register server has failed to respond. This alarm will be cleared by the event "SIP Regular server became responsive".
9 21 event SIP Register Server became  unresponsive   communication SIPCluster;ServID;Protocol;IPAddress;Port    
  • SIP Register server came up.

9

22

alarm

Registration not valid; received stale=false

uxAlmRegistrationNotValidReceivedstalefalse

communication

SIPCluster;ServID;Protocol;IPAddress;Port

major

(tick)

  • Server has sent stale=false. Contact is not Registered.

9

23

event

Config change for SIP endpoint that received stale=false

uxAlmConfigChangeforSIPEndpointThatReceivedstalefalse

communication

SG;AorName

 

 

  • Endpoint which had Stale is False has config change.

9

24

alarm

QoE Notify Message Response was not successful

uxAlmQoENotifyMessageResponseWasNotSuccessful

communication

SIPCluster;ServID;Protocol;IPAddress;Port

minor

(tick)

  • QoE Notify Message Response was not successful”/” QoE Notify Message received a no response or a failed response. This alarm is cleared by the event 'QoE Notify Message received a successful response'.”

9

25

event

QoE Notify Message Response was successful

uxAlmQoENotifyMessageResponseWasSuccessful

communication

SG

 

(tick)

  • QOE Notify Message received a successful response.

9

26

alarm

SIP overload detected

 

communication

System;Service

minor

(tick)

  • SIP application session processing is overloaded.

9

27

event

SIP overload cleared

 

communication

System;Service

 

 

  • SIP application session processing resumes to normal operation, overload cleared.

9

28

alarm

SIP maximum sessions per SG reached

 

communication

SG

minor

(tick)

  • The maximum number of SIP sessions (calls/register/subscribe) has been reached on the signaling group. Increase the number of SIP Channels for the signaling group.

9

29

event

Maximum Number of SIP Sessions Alarm Cleared

uxAlmMaximumNumberofSIPSessionsAlarmCleared

communication

SG

 

 

  • SIP sessions per signaling group is under the maximum limit.

9

30

alarm

Error resolving SRV record

uxAlmErrorresolvingSRVrecord

communication

SIPCluster;ServID

major

(tick)

  • Failed to execute SRV record query. Suggested action - confirm that DNS server network is reachable, check SRV and DNS server configuration.

9

31

event

SRV record resolved

uxAlmSRVrecordresolved

communication

SIPCluster;ServID

none

 

  • DNS server returned valid SRV record(s).
9 32 alarm SIP-TLS Handshake Negotiation Start Failure uxAlmSIPTLSHandshakeNegotiationStartFailure security TLSProfile;IPAddress critical (tick)
  • Handshake failed due to start with invalid certificate. Action: Import a valid signed Sonus SBC Certificate on local and/or remote gateway.
9 33 event SIP-TLS Handshake Negotiation Start Successful uxAlmSIPTLSHandshakeNegotiationStartSuccessful security TLSProfile;IPAddress none (tick)
  • Handshake response was started with valid certificate on local and remote gateway. This event clears the 'SIP-TLS Handshake Negotiation Start Failure' alarm.
9 34 event Maximum supported SIP SGs reached uxAlmMaximumsupportedSIPSGsreached General System;Service warning (tick)
  • SIP signaling group count reached maximum supported limit.
9 35 event Maximum supported SIP SGs cleared uxAlmMaximumsupportedSIPSGscleared

General

System;Service none  
  • SIP signaling group count is under the maximum supported
9 36 alarm Maximum non-SIP call sessions reached uxAlmMaximumnonSIPCallSessionsreached General System; Service warning (tick)
  • Number of SIP non-call sessions is over the system capacity
9 37 event Maximum non-SIP call Sessions cleared uxAlmMaximumnonSIPCallSessionscleared General System:Service none  
  • Number of SIP non-call sessions is under the system capacity
9 38 alarm Maximum SIP call sessions reached uxAlmMaximumSIPCallSessionsreached General System;Service warning (tick)
  • Number of SIP call sessions is over the system capacity
9 39 event Maximum SIP call sessions cleared uxAlmMaximumSIPCallSessionscleared General System.Service none  
  • Number of SIP call sessions is under the system capacity
9 40 Alarm Broadsoft SIP call re-routed uxAlmBroadsoftSIPCallrerouted General SG warning (tick)
  • Broadsoft SIP call re-routed
9 41 event Broadsoft SIP Call Re-routed cleared uxAlmBroadsoftSIPCallReroutedcleared General SG none  
  • Number of SIP Call Sessions is under the system capacity.
9 42 alarm SIP SG Listen Protocol and SIP Server Host Protocol mismatch uxAlmSIPSGListenProtocolandSIPServerHostProtocolmismatch Processing SIPCluster;ServerID minor  
  • Verify that the listen ports and protocols for the SG match those in the server table.
9 43 alarm Configuration Error: SIP SG and Server Protocol Mismatch uxAlmConfigurationErrorSIPSGandServerProtocolMismatch Processing SIPCluster;ServerID major  
  • Verify that the listen ports and protocols for the SG match those in the server table.
9 44 alarm SIP-TLS Client Handshake Failure uxAlmSIPTLSClientHandshakeFailure Security TLSProfile;IPAddress minor (tick)
  • TLS client handshake failed with alert code. Action: Refer to Error Alerts in RFC 5246 for the problem.
9 45 event SIP-TLS Handshake Inactivity Timeout Closed uxAlmSIPTLSHandshakeInactivityTimeoutCleared Security TLSProfile;IPAddress    
  • Handshake response was received within specified timeout. This event clears the 'SIP-TLS Handshake Inactivity Timeout Failure' alarm.
9 46 event SIP-TLS Server Handshake Failure Cleared uxAlmSIPTLSServerHandshakeFailureCleared Security TLSProfile;IPAddress    
  • Handshake failure error alert condition was cleared. This event clears the 'SIP-TLS Server Handshake Failure' alarm.
9 47 event SIP-TLS Client Handshake Failure Cleared uxAlmSIPTLSClientHandshakeFailureCleared Security TLSProfile;IPAddress    
  • Handshake failure error alert condition was cleared. This event clears the 'SIP-TLS Client Handshake Failure' alarm.
9 48 alarm Skype/Lync Presence Response Failure uxAlmSkypeLyncPresenceServerResponseFailure communication SIPCluster; ServId minor (tick)

A Presence Publish Request has been sent to the configured Skype/Lync Presence Front End and either:

    • no response has been received, or
    • the response failed.

Only one alarm is raised at any time. The alarm is cleared when the SIP presence entity receives a successful response to a Publish message.

9 49 event Skype/Lync Presence Server Failure cleared uxAlmSkypeLyncPresenceServerResponseFailureCleared communication SIPCluster    

A presence server that previously was unreachable has successfully sent a message that the SBC has received.

9 50 alarm SIP Request from Untrusted IP uxAlmSIPRequestfromUntrustedIP Security IPAddress minor  

An INVITE message was received from a host without a matching Federated IP.

9 51 alarm (no longer used)            
9 52 alarm Resync message received on SG, not selected for Auto Configuration task uxAlmReSyncmessagereceivedonSGnotselectedforAutoConfigtask Processing SG major  

Check Auto Configuration Task settings and verify that the Signaling Group selected is correct.

9 53 alarm Maximum Number of Skype/Lync Presence Sessions Reached uxAlmMaximumNumberofSkypeLyncPresenceSessionsReached Communication SG minor (tick) The maximum number of 500 concurrent SIP Publish sessions for Presence has been reached. Skype/Lync Presence processing will be suspended until the number of concurrent sessions drops below 500 limit.
9 54 event Maximum Number of S4B Presence Publish Sessions Alarm Cleared uxAlmMaximumNumberofS4BPresencePublishSessionsAlarmCleared Communication SG     SIP Publish sessions for S4B Presence is under the maximum limit.
9 55 alarm Enable Monitoring on Skype Presence Server for better reliability uxAlmEnableMonitoringonSkypePresenceServerforbetterreliability Communication SIPCluster minor (tick) Enable Monitoring on Skype Presence for better reliability.
9 56 event Monitoring on Skype Presence Server has been enabled uxAlmMonitoringonSkypePresenceServerhasbeenenabled Communication SIPCluster     Monitoring on Skype Presence Server has been enabled.
9 57 alarm The SIP Voice Quality Server Connection is Broken uxAlmTheSIPVoiceQualityServerConnectionisBroken

Communication

IPAddress;Port;Protocol major (tick)

This alarm is raised when the connection to Nectar UCD server is broken.
The active alarm gets cleared when connection is restored.

Suggested action: Verify the IP, Port, Protocol, and Certificate (if TLS) are correct.

9 58 event The SIP Voice Quality Server Connection is Resumed. uxAlmTheSIPVoiceQualityServerConnectionisResumed Communication Protocol;IPAddress;Port     The SIP Voice Quality Server Connection is resumed.
9 59 alarm The Voice Quality Notify Rejected by the SIP Voice Quality Server uxAlmTheVoiceQualityNotifyRejectedbytheSIPVoiceQualityServer Communication IPAddress;Port warning (tick) This alarm is raised when NOTIFY request is rejected by UCD server.

The active alarm gets cleared when NOTIFY is accepted by Nectar UCD successfully.

Suggested action: Examine the Notify Response Code and the Reason Header (if included) to understand why it was rejected.

9 60 event The Voice Quality Notify Accepted by the SIP Voice Quality Server uxAlmTheVoiceQualityNotifyAcceptbyTheSIPVoiceQualityServer Communication IPAddress;Port     The Voice Quality Notify has been accepted by the SIP Voice Quality Server.
9 61 alarm Failed to Resolve the FQDN of the SIP Voice Quality Server uxAlmFailedtoResolvetheFQDNoftheSIPVoiceQualityServer Communication IPAddress warning (tick)

Failed to resolve FQDN of the SIP Voice Quality Server.

Suggested action: confirm the DNS access and FQDN.

9 62 event The SIP Voice Quality Server FQDN has been resolved uxAlmtheSIPVoiceQualityServerFQDNhasbeenResolved Communication IPAddress     The SIP Voice Quality Server FQDN has been resolved.

ISDN

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

10

1

alarm

D-Channel down

uxAlmDChanneldown

communication

Card;Port

critical

(tick)

  • The data link layer of the port has come down.

10

2

event

D-Channel up

uxAlmDChannelup

communication

Card;Port

 

 

  • The data link layer of the port has come back up.

10

3

alarm

Call released due to channel restart by far end

uxAlmCallreleasedduetochannelrestartbyfarend

communication

Card;Port;Channel

minor

 

  • Call released as the ISDN channel has been restarted by far end.

Telco Interface Process

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

11

1

alarm

Port disabled by operator

uxAlmPortdisabledbyoperator

communication

Card;Port

warning

(tick)

  • The physical layer of the port has been brought down by the operator.

11

2

event

Port enabled by operator

uxAlmPortenabledbyoperator

communication

Card;Port

 

 

  • The physical layer of the port has been brought back up by the operator.

11

3

alarm

DS1 Loopback Enter

uxAlmDS1LoopbackEnter

communication

Card;Port

critical

(tick)

  • The DS1 has been put into a loopback state by the operator.

11

4

event

DS1 Loopback Exit

uxAlmDS1LoopbackExit

communication

Card;Port

 

 

  • The DS1 has been taken out of the loopback state by the operator.

11

5

alarm

Red Alarm - Loss of Signal

uxAlmRedAlarmLossofSignal

communication

Card;Port

critical

(tick)

  • The physical layer has detected a Red (LOS) alarm.

11

6

event

Red Alarm - Loss of Signal cleared

uxAlmRedAlarmLossofSignalcleared

communication

Card;Port

 

 

  • The physical layer has detected a Red (LOS) alarm clearing.

11

7

alarm

Red Alarm - Loss of Frame

uxAlmRedAlarmLossofFrame

communication

Card;Port

critical

(tick)

  • The physical layer has detected a Red (LOF) alarm.

11

8

event

Red Alarm - Loss of Frame cleared

uxAlmRedAlarmLossofFramecleared

communication

Card;Port

 

 

  • The physical layer has detected a Red (LOF) alarm clearing.

11

9

alarm

Blue Alarm

uxAlmBlueAlarm

communication

Card;Port

critical

(tick)

  • The physical layer has detected a blue alarm.

11

10

event

Blue Alarm Cleared

uxAlmBlueAlarmCleared

communication

Card;Port

 

 

  • The physical layer has detected an alarm clearing.

11

11

alarm

Yellow Alarm

uxAlmYellowAlarm

communication

Card;Port

critical

(tick)

  • The physical layer has detected an yellow alarm.
  • This can be originated because of an alarm assert issued by operator or a detection of alarm condition from far end.

11

12

event

Yellow Alarm Cleared

uxAlmYellowAlarmCleared

communication

Card;Port

 

 

  • The physical layer has detected an yellow alarm clear.

11

13

alarm

Port disabled as port not found on DS1

uxAlmPortdisabledasportnotfoundonDS1

communication

Card;Port

critical

 

  • This alarm is generated to indicate that a port which was present in the UI is now marked as disabled because the corresponding port was not present on the DS1 physical hardware.

11

14

alarm

Clock recovery switched to port configured as secondary

uxAlmClockrecoveryswitchedtoportconfiguredassecondary

communication

System

critical

(tick)

  • This alarm is generated to indicate that the primary port from which clock was being recovered has gone down and so clock recovery is now being performed on the secondary port.

11

15

event

Clock recovery switchover to secondary port cleared

uxAlmClockrecoveryswitchovertosecondaryportcleared

communication

System

 

 

  • This event is generated to indicate that the primary port from which clock was being recovered is back in operation and so clock recovery is now being performed on the primary port.

11

16

alarm

Clock recovery switched to freerun clock

uxAlmClockrecoveryswitchedtofreerunclock

communication

System

critical

(tick)

  • This alarm is generated to indicate that the primary and secondary ports from which clock was being recovered have gone down and so clock recovery is now being performed internally from oscillator holdover clock.

11

17

event

Clock recovery switchover to freerun clock cleared

uxAlmClockrecoveryswitchovertofreerunclockcleared

communication

System

 

 

  • This event is generated to indicate that either the primary or secondary port from which clock was being recovered is back in-service, so clock will be recovered from the in-service port instead of the oscillator holdover clock.

11

18

alarm

Line card not detected

uxAlmLinecardnotdetected

communication

Card

warning

(tick)

  • Line card not detected.

11

19

event

Line card detected

uxAlmLinecarddetected

communication

Card

 

 

  • Line card detected.

11

20

alarm

Port disabled for relay passthrough state activation

uxAlmPortdisabledforrelaypassthroughstateactivation

communication

Card;Port

warning

(tick)

  • Port disabled because the corresponding port is activated for relay passthrough state.

11

21

event

Port enabled for relay online state activation

uxAlmPortenabledforrelayonlinestateactivation

communication

Card;Port

 

 

  • Port enabled because the corresponding port is re-activated for relay online state.

11

22

alarm

Layer 1 down

uxAlmLayer1down

communication

Card;Port

critical

(tick)

  • The physical layer has detected layer 1 down due to state conditions that results in non-operational state of the BRI port.
  • The physical layer state as per I.
  • 430 specification can be found in the UI Port View for troubleshooting.

11

23

event

Layer 1 up

uxAlmLayer1up

communication

Card;Port

 

 

  • The physical layer 1 down alarm is cleared with operational state of the BRI port.

11

24

alarm

Port disabled as port not found on analog card

uxAlmPortdisabledasportnotfoundonanalogcard

communication

Card;Port

critical

 

  • Port is now marked as disabled because the corresponding port was not present on the analog physical hardware.

11

25

alarm

Ports disabled for relay pass through state change on analog relay card pairs

uxAlmPortsdisabledforrelaypassthrustatechgonanalogrelaycards

communication

System;Card;Card

warning

(tick)

  • Ports are now marked as disabled for activated relay passthrough state on analog FXS/FXO card pair.

11

26

event

Ports enabled for relay online state change on analog relay card pairs

uxAlmPortsenabledforrelayonlinestatechangeonanalogrelaycardpairs

communication

System;Card;Card

 

 

  • Ports are now marked as enabled for activated relay passthrough state on analog FXS/FXO card pair.

11

27

alarm

Port status down detected

uxAlmPortstatusdowndetected

communication

Card;Port

warning

(tick)

  • Line down condition detected.

11

28

event

Port status up

uxAlmPortstatusup

communication

Card;Port

 

 

  • Line down condition cleared.

11

29

alarm

Port disabled as port not found on BRI

uxAlmPortdisabledasportnotfoundonBRI

communication

Card;Port

critical

 

  • This alarm is generated to indicate that a port which was present in the UI is now marked as disabled because the corresponding port was not present on the BRI physical hardware.

11

30

alarm

System not operational

uxAlmSystemnotoperational

communication

System

critical

 

  • System not operational because DSP cannot be initialized.
  • Contact Sonus TAC with the information in this alarm.
11 31 alarm DS1 sync failure uxAlmDS1syncfailure communication Card;Port critical (tick) DS1 sync failure could be due to mismatching line configuration. Suggested Action: Disable "Admin State" of unused ports to avoid performance impact.
11 32 event DS1 sync failure cleared uxAlmDS1syncfailurecleared communication Card;Port     DS1 sync failure cleared.

Media Stream Controller

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

12

1

alarm

DSP not coming up

uxAlmDSPnotcomingup equipment

DSP

critical

(tick)

  • This alarm will be generated if a DSP cannot be initialized.
  • If the DSP does not come up, contact Sonus TAC with the information in this alarm.

12

2

alarm

DSP reset

uxAlmDSPreset

equipment

DSP

major

(tick)

  • This alarm will be generated if a DSP encounters a fatal error condition and has to be reinitialized.

12

3

event

DSP Card is UP

uxAlmDSPCardisUP

equipment

Card

 

 

  • This event will clear the 'DSP not coming up' and 'DSP reset' alarms.

12

4

event

DSP Channel Failure

uxAlmDSPChannelFailure

processing

Card;Port;Channel

 

 

  • This event will be generated if a DSP channel encounters a fatal error condition and has to be closed.
12 5 alarm RTP/RTCP Port Range Invalid uxAlmRTPRTCPPortRangeInvalid equipment System critical (tick)
  • This alarm is generated if a RTP/RTCP port is found to be invalid. The conflicting port is skipped, however, this condition should be resolved by reconfiguring the RTP/RTCP Port Range under Media System Configuration.
12 6 event RTP/RTCP Port Range Invalid Cleared uxAlmRTPRTCPPortRangeInvalidCleared equipment System    
  • This event will clear the "RTP/RTCP Port Range Invalid" alarm.
12 7 alarm MSC Media Stream Mode Mismatch uxAlmMSCMediaStreamModeMismatch general System;Service minor  
  • This alarm is generated when there is a mismatch in media stream mode of the two call legs. Suggested action: match "Audio/Fax Stream Mode" settings and clear alarm.
12 8 alarm Music-On-Hold failed due to improperly configured source. uxAlmMusicOnHoldfailedduetoimproperlyconfiguredsource communication System;Service minor  
  • Music-On-Hold enabled; source is not properly configured. If source is set to file: upload a file, disable music on hold or switch source to an FXS port.

Certificate Security Manager

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

13

1

alarm

TLS Own Server Certificate will Expire

uxAlmTLSOwnServerCertificatewillExpire

security

CertificateCommonName

major

(tick)

  • The Server certificate will expire in a window time.
  • Suggested Action: Generate, Export CSR and Import a new signed certificate.

13

2

alarm

TLS Own Server Certificate has Expired

uxAlmTLSOwnServerCertificatehasExpired

security

CertificateCommonName

critical

(tick)

  • The Server certificate has expired.
  • Suggested Action.
  • Generate, Export CSR and Import a new signed certificate.

13

4

alarm

TLS Self Sign Certificate Generation Failed

uxAlmTLSSelfSignCertificateGenerationFailed

security

CertificateCommonName

critical

 

  • Failed to create a default self signed certificate on the system.

13

5

event

New and Valid TLS Own Server Certificate Detected

uxAlmNewandValidTLSOwnServerCertificateDetected

security

CertificateCommonName

 

 

  • The Server certificate was uploaded, validated, and good to use in successfully establishing a TLS connection.

13

6

alarm

TLS Trusted Certificate Authority will Expire

uxAlmTLSTrustedCertificateAuthoritywillExpire

security

CertificateCommonName

major

(tick)

  • The Trusted CA Certificate will expire in a window time. Suggested Action: Import a new trusted CA certificate.

13

7

alarm

TLS Trusted Certificate Authority has Expired

uxAlmTLSTrustedCertificateAuthorityhasExpired

security

CertificateCommonName

critical

(tick)

  • The Trusted CA Certificate has expired. Import a new trusted CA certificate.

13

8

event

TLS Trusted Certificate Authority was Deleted

uxAlmTLSTrustedCertificateAuthoritywasDeleted

security

CertificateCommonName

 

 

  • The Trusted Certificate Authority is successfully deleted due to the expired or expiring soon validity status.
13 9 alarm TLS Own Server Certificate Expiry Notice uxAlmTLSOwnServerCertificateExpiryNotice security CertificateCommonName minor (tick)
  • The Server certificate will expire in a window time. Suggestion Action: Generate, Export CSR and Import a new signed certificate.
13 10 alarm TLS Trusted Certificate Authority Expiry Notice uxAlmTLSTrustedCertificateAuthorityExpiryNotice security CertificateCommonName minor (tick)
  • The Trusted CA certificate will expire in a window time. Suggestion Action: Import a new trusted CA certificate.

BMP

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

14

1

alarm

Invalid Session for attempted realtime connection

uxAlmInvalidSessionforattemptedrealtimeconnection

security

IPAddress

 

 

  • Invalid Session for attempted realtime connection.

14

2

alarm

BMP-TLS Handshake Alert Failure

uxAlmBMPTLSHandshakeAlertFailure

security

IPAddress

minor

 

  • This alarm will be generated if TLS Connection failed with an Alert.
  • The connection associated with a TLS Connection ID is aborted.

14

3

alarm

BMP-TLS Handshake Inactivity Timeout Failure

uxAlmBMPTLSHandshakeInactivityTimeoutFailure

security

IPAddress

minor

 

  • This alarm will be generated if there was long period of inactivity during exchange of handshake messages for an associated TLS Connection ID.

Network Services

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

15

1

alarm

Interface oper down

uxAlmInterfaceoperdown

communication

Port

major

(tick)

  • Occurs when an Ethernet port (of ports 1, 2, 3 and 4) is operationally down (e.g. cable unplugged, mismatched speed/duplexity settings) and if admin-status is ADMIN_UP.
  • The alarm is automatically cleared when the interface returns to working condition or when the admin-status is configured to be ADMIN-DOWN.
  • Is generated only on the SBC 2000platform.
  • This alarm is not generated on the SBC 1000platform (See ID: 15, Sub-ID: 7 in this table).
  • The operator should check the physical cabling of the port that has this condition and verify the speed and duplexity settings on theSBC Edgeand on the device connected to the other end of the Ethernet cable.
  • If the alarm is reported on an unused port, the admin-status of the unused port should be configured as "ADMIN-DOWN".

15

2

event

Interface oper up

uxAlmInterfaceoperup

communication

Port

 

 

  • Is generated when an Ethernet port (of ports 1, 2, 3 and 4) becomes operationally up.
  • This event automatically clears the "Interface oper down" alarm.

15

3

event

Interface admin up

uxAlmInterfaceadminup

communication

LogicalInterface

 

 

  • Is generated when the admin-status of the Port or Logical Interface is configured to be ADMIN-UP.
  • Is applicable to the SBC 2000platform only.

15

4

event

Interface admin down

uxAlmInterfaceadmindown

communication

LogicalInterface

 

 

  • Is generated when the admin-status of the Port or Logical Interface is configured to be ADMIN-DOWN.
  • Is applicable to the SBC 2000platform only.

15

5

event

Admin Port oper down

uxAlmAdminPortoperdown

communication

Port

 

 

  • Is generated when the Admin Port is operationally down (e.g. cable unplugged, mismatched duplex/speed settings).
  • Is applicable to SBC 2000platform only.
  • The operator should check the physical cabling of the port that has this condition and verify the speed and duplexity settings on theSBCand on the device connected to the other end of the Ethernet cable.
  • It is very common and typical for theSBC 2000 to leave the ADMIN-PORT unconnected and hence this condition is reported as an event and not an alarm.

15

6

event

Admin Port oper up

uxAlmAdminPortoperup

communication

Port

 

 

  • Is generated with the port becomes operational after being in an *Admin port oper down* state.
  • Is applicable to the SBC 2000platform only.

15

7

event

Port oper down

uxAlmPortoperdown

communication

Port

 

 

  • Occurs when an Ethernet port (of ports 1 and 2) is operationally down (e.g. cable unplugged, mismatched speed/duplexity settings).
  • Is generated only on the SBC 1000platform.
  • The same conditions are reported as alarm (ID: 15, Sub-ID: 1) on the SBC 2000platform.
  • When this event occurs (noticed as a trap), operator should check the physical cabling of the port that has this condition and verify the speed and duplexity settings on the SBC 1000and the SBC 2000, and on the device connected to the other end of the Ethernet cable.

15

8

event

RIP license not enabled

uxAlmRIPlicensenotenabled

communication

System

 

 

  • RIP feature license is not enabled.

15

9

event

OSPF license not enabled

uxAlmOSPFlicensenotenabled

communication

System

 

 

  • OSPF feature license is not enabled.

15

10

alarm

Link Monitor Peer down

uxAlmLinkMonitorPeerDown

communication

IPAddress

major

(tick)

  • Generated when a Gateway or host is declared down.

15

11

event

Link Monitor Peer ready

uxAlmLinkMonitorPeerReady

communication

IPAddress

event

(tick)

  • Is generated when a gateway or host is ceclared to be ready for service. It clears the Peer Down alarm.

15

12

event

Tunnel connection disabled by operator

uxAlmTunnelconnectiondisabledbyoperator

communication

NetworkName

 

 

  • Tunnel connection is placed Out of Service by operator.

15

13

event

Tunnel connection enabled by operator

uxAlmTunnelconnectionenabledbyoperator

communication

NetworkName

 

 

  • Tunnel connection is placed Back in Service by operator.

15

14

alarm

Tunnel Link Lost

uxAlmTunnellinklost

communication

NetworkName

critical

(tick)

  • Tunnel lost communication with the peer. This alarm will be cleared by the "Tunnel link restored" event.

15

15

event

Tunnel Link Restored

uxAlmTunnellinkrestored

communication

NetworkName

 

 

  • Tunnel is successfully re-established with the peer.

15

16

event

IPsec license not enabled

uxAlmIPseclicensenotenabled

communication

System

 

 

  • IPsec license is not enabled.

15

17

alarm

Negotiated  Duplexity Half

uxAlmNegotiatedDuplexityHalf

communication

Port

warning

(tick)

  • Port negotiated duplexity is half. This degrades the performance.

15

18

event

Negotiated Duplexity Full

uxAlmNegotiatedDuplexityFull

communication

Port

 

 

  •  Port negotiation duplexity is back to full.

15

19

alarm

Preferred Link down

uxAlmPreferredlinkdown

communication

IP address

critical

(tick)

  • Is generated when the preferred Link is down.

15

20

event

Preferred Link Ready

uxAlmPreferredlinkready

communication

IP address

event

 

  • Is generated when the preferred link is ready for service. This clears the Preferred Link down alarm.

15

21

alarm

Tunnel Notification failure

uxAlmTunnelnotificationfailure

communication

NetworkName

critical

 

  • Is generated when Tunnel negotiation failed.

15

22

event

Tunnel local subnet(s) are non-negotiable

uxAlmTunnellocalsubnetsarenonnegotiable

communication

NetworkName

event

 

  • Is generated when one or more local subnet(s) failed negotiation as a result of peer config mismatch.

15

23

event

Tunnel remote subnet(s) are non-negotiable

uxAlmTunnelremotesubnetsarenonnegotiable

communication

NetworkName

event

 

  • Is generated when one or more remote subnet(s) failed negotiation as a result of peer config mismatch.
15 24 event Port State Learning uxAlmPortStateLearning communication MSTPInstance;Port event  
  • Is generated when a Port State is Learning in a Multiple Spanning Tree Instance.
15 25 event Port State Forwarding uxAlmPortStateForwarding communication MSTPInstance;Port event  
  • Is generated when a Port State is Forwarding in a Mulitple Spanning Tree Instance.
15 26 event Port State Discarding uxAlmPortStateDiscarding communication MSTPinstance;Port event  
  • Is generated when a Port State is Discarding in a Multiple Spanning Tree Instance.
15 27 alarm Packet Capture Started uxAlmPacketCaptureStarted general System warning  
  • Packet capture has started.
15 28 event Packet Capture Stopped uxAlmPacketCaptureStopped general System    
  • Packet capture has stopped due to 'reason'.
15 29 alarm Duplicate IPv6 address detected uxAlmDuplicateIPv6addressdetected communication Interface;IPAddress critical  
  • Is generated when duplicate address detection fails for a configured IPv6 address. This alarm is cleared when an IP address is removed from the node.
15 30 event IP address configured uxAlmIPaddressconfigured communication Interface;IPaddress    
  • Is generated when an IP address is configured on the node.
15 31 event IP address removed uxAlmIPaddressremoved communication Interface;IPaddress    
  • Is generated when an IP address is removed from the node.

System Health Monitor

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

16

1

alarm

Application Service restarted

uxAlmApplicationServicerestarted

processing

Service

major

 

  • An SBCApplication service was restarted.

16

2

alarm

Active partition switched

uxAlmActivepartitionswitched

processing

Partition

major

 

  • System detected a problem during previous boot cycle, active partition has switched automatically.
  • Suggested action - backup the configuration and re-apply the upgrade to the currently inactive partition.

16

3

alarm

Failed to mount partition

uxAlmFailedtomountpartition

processing

Partition

major

 

  • While booting, one of the partition could not be mounted.
  • Likely a eUSB corruption.
  • Contact Sonus TAC with the information in this alarm.

16

4

alarm

Failed to set active partition

uxAlmFailedtosetactivepartition

processing

Partition

major

 

  • Failed to set active partition.
  • Contact Sonus TAC with the information in this alarm.

16

5

alarm

Attempt to repair boot parameter mismatch failed.

uxAlmAttempttorepairbootparametermismatchfailed

processing

Partition

major

 

  • Attempt to auto repair boot parmeters failed.
  • Contact Sonus TAC with the information in this alarm.

16

6

alarm

Failed to mount partition

 

processing

Partition

major

 

  • Boot parameter mismatch was detected.
  • Attempting to auto repair.

16

7

alarm

Failed Power-on memory self test

uxAlmFailedPoweronmemoryselftest

equipment

Partition

critical

 

  • Power-on self test failure.

16

8

alarm

Failed Power-on Core Switch test

uxAlmFailedPoweronCoreSwitchtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

9

alarm

Failed Power-on Secondary Switch test

uxAlmFailedPoweronSecondarySwitchtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

10

alarm

Failed Power-on external Quad PHY test

uxAlmFailedPoweronexternalQuadPHYtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

11

alarm

Failed Power-on external Single PHY test

uxAlmFailedPoweronexternalSinglePHYtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

12

alarm

Failed Power-on CPU PHY test

uxAlmFailedPoweronCPUPHYtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

13

alarm

Failed Power-on TSI test

uxAlmFailedPoweronTSItest

equipment

Partition

critical

 

  • Power-on self test failure.

16

14

alarm

Failed Power-on internal 5-Port PHY test

uxAlmFailedPoweroninternal5PortPHYtest

equipment

Partition

critical

 

  • Power-on self test failure.

16

15

event

System Up After Planned Restart

uxAlmSystemUpAfterPlannedRestart

equipment

System

 

 

  • System up after planned restart

16

16

alarm

System Up After Unplanned Restart

uxAlmSystemUpAfterUnplannedRestart

equipment

System

major

 

  • System up after unplanned restart.
16 17 alarm Entered password recovery mode uxAlmEnteredpasswordrecoverymode security System major  
  • SBC has entered password recovery mode.
16 18 event Exited password recovery mode uxAlmExitedpasswordrecoverymode security system    
  • SBC has exited password recovery mode.
16 19 alarm Failed to mount USB storage device uxAlmFailedtomountUSBstoragedevice equipment System;Service major  
  • SBC discovered USB storage. SBC can mount flash drives formatted with FAT32 file system only.
16 20 event USB storage device connected uxAlmUSBstoragedeviceconnected equipment System;Service    
  • USB storge device is connected.
16 21 Alarm USB storage device disconnected uxAlmUSBstoragedevicedisconnected equipment System;Service warning  
  • USB storge device is disconnected. This alarm is cleared when USB drive is connected.
16 22 Alarm Critical application crash uxAlmCriticalapplicationcrash almProcessing Service critical  
  • A Critical Sonus SBC application has crashed, system will be restarted. Contact Sonus TAC with the information in this alarm and all core files present on the system. Core files can be found in Diagnostics->Restart Report under the 'Core Files' tab. 
16 23 Alarm Older firmware detected uxAlmOlderfirmwaredetected processing System;Service critical  
  • A USB firmware update is available. To perform upgrade, please first load SW release v4.1.1.
16 24 Event Auto Configuration successful uxAlmAutoConfigurationsuccessful equipment System;Service    
  • Auto Configuration successful after receiving SIP NOTIFY message.
16 25 Alarm Auto Configuration failed uxAlmAutoConfigurationfailed processing System;Service major  
  • Failed to perform Auto Configuration after receiving SIP NOTIFY message.
16 26 Alarm Software Update in progress uxAlmSoftwareUpdateinprogress processing System;Service major  
  • Current SIP NOTIFY message cannot be processed as software update is in progress.

CAS

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

17

1

alarm

No response

uxAlmNoresponse

communication

Card;Port;Channel

major

(tick)

  • No response to seizure.

17

2

alarm

Remote end did not back off in glare

uxAlmRemoteenddidnotbackoffinglare

communication

Card;Port;Channel

minor

 

  • Remote end did not back off in glare.

17

3

alarm

Wink expected, did not arrive

uxAlmWinkexpecteddidnotarrive

communication

Card;Port;Channel

major

(tick)

  • Wink expected, did not arrive.

17

4

alarm

No dial tone

uxAlmNodialtone

communication

Card;Port;Channel

major

(tick)

  • Event of off-hook did not produce dial tone as expected.

17

5

event

CAS signaling group disabled

uxAlmCASsignalinggroupdisabled

communication

SG

 

(tick)

  • CAS signaling group disabled.

17

6

alarm

CAS license not enabled

uxAlmCASlicensenotenabled

general

System;Service

major

(tick)

  • Call attempted but CAS feature is not enabled.
  • This alarm is cleared by CAS license enabled event.

17

7

event

CAS license enabled

uxAlmCASlicenseenabled

general

System;Service

 

 

  • License manager notify CAS that license is enabled.

17

8

event

Wink Received

uxAlmWinkReceived

communication

Card;Port;Channel

 

 

  • Wink failure had occurred, but wink is received now.

17

9

event

Dial Tone Received

uxAlmDialToneReceived

communication

Card;Port;Channel

 

 

  • No Dial Tone was received, but Dial Tone is received now.

17

10

event

Response Received

uxAlmResponseReceived

communication

Card;Port;Channel

 

 

  • No Response to seizure was received, but Response is received now.

17

11

alarm

Invalid character(s) in calling number

uxAlmInvalidcharactersincallingnumber

communication

Calling

warning

 

  • Invalid character(s) removed, correct issue and delete warning.

17

12

alarm

Invalid character(s) in called number

uxAlmInvalidcharactersincallednumber

communication

Called

warning

 

  • Invalid character(s) removed, correct issue and delete warning.

17

13

event

CAS signaling group enabled

uxAlmCASsignalinggroupenabled

communication

SG

 

 

  • CAS signaling group enabled.

17

14

alarm

CAS-R2 CD Bit error

uxAlmCASR2CDBiterror

communication

Card;Port

minor

(tick)

  • CAS-R2 CD Bits are mismatched.

17

15

event

CAS-R2 CD Bit error clear

uxAlmCASR2CDBiterrorclear

communication

Card;Port

 

 

  • CAS-R2 CD Bits are now matching.

17

16

alarm

Network Glare occured

uxAlmNetworkGlareoccured

communication

Card;Port;Channel

minor

 

  • Network glare occured on this interface.

Configuration

ID

Sub-ID

Type

Default Condition

Alarm Name

Category

Decode Key

Default Severity

Auto Clear

Notes/Description

18

1

event

Config validation failure

uxAlmConfigvalidationfailure

general

System;Service

warning

 

  • Config validation failure during startup.
  • Please check the configuration.
18 2 alarm Newer Config loaded uxAlmNewerConfigLoaded general System;Service major  
  • Configuration loaded from newer release than currently running release.
18 3 event Password decryption failed uxAlmPassworddecryptionfailed general System;Service event  
  • Password decryption failed on configuration import operation.

TCA Thresholds

ID Sub-ID Type Default Condition Alarm Name Category Decode Key Default Severity Auto Clear Notes/Description
19 1 alarm SG Channel Usage exceeded TCA threshold uxAlmSGChannelUsageexceededTCAthreshold communication SG major (tick)
  • Signaling Group channel usage exceeded configured TCA threshold.
19 2 event SG Channel Usage below TCA threshold uxAlmSGChannelUsagebelowTCAthreshold communication SG    
  • Signaling Group channel usage fell below configured TCA threshold.
19 3 alarm SIP Call License Usage exceeded TCA threshold uxAlmSIPCallLicenseUsageexceededTCAthreshold communication System;Service major (tick)
  • SIP Call license usage exceeded configured TCA threshold.
19 4 event SIP Call License Usage below TCA threshold uxAlmSIPCallLicenseUsagebelowTCAthreshold communication System;Service    
  • SIP Call license usage fell below configured TCA threshold.
19 5 alarm SIP Registration Usage exceeded TCA threshold uxAlmSIPRegistrationUsageexceededTCAthreshold communication SIPRegistrarTable major (tick)
  • SIP Registration usage exceeded configured TCA threshold.
19 6 event SIP Registration Usage below TCA threshold uxAlmSIPRegistrationUsagebelowTCAthreshold communication SIPRegistrarTable    
  • SIP Registration usage fell below configured TCA threshold.
19 7 alarm DSP Usage exceeded TCA threshold uxAlmDSPUsageexceededTCAthreshold communication System major (tick)
  • DSP usage exceeded configured TCA threshold.
19 8 event DSP Usage below TCA threshold uxAlmDSPUsagebelowTCAthreshold communication System    
  • DSP usage fell below configured TCA threshold.
19 9 alarm CPU Usage exceeded TCA threshold uxAlmCPUUsageexceededTCAthreshold communication System major (tick)
  • CPU usage exceeded configured TCA threshold.
19 10 event CPU Usage below TCA threshold uxAlmCPUUsagebelowTCAthreshold communication System    
  • CPU usage fell below configured TCA threshold.
19 11 alarm Memory Usage exceeded TCA threshold uxAlmMemoryUsageexceededTCAthreshold communication System major (tick)
  • Memory usage exceeded configured TCA threshold.
19 12 event Memory Usage below TCA threshold uxAlmMemoryUsagebelowTCAthreshold communication System    
  • Memory usage fell below configured TCA threshold.
19 13 alarm File Descriptor Usage exceeded TCA threshold uxAlmFileDescriptorUsageexceededTCAthreshold communication System major (tick)
  • File Descriptor Usage exceeded TCA threshold.
19 14 event File Descriptor Usage below TCA threshold uxAlmFileDescriptorUsagebelowTCAthreshold communication System    
  • File Descriptor Usage fell below TCA threshold.
19 15 alarm CPU load average in past 1 minute exceeded TCA threshold uxAlmCPUloadaverageinpast1minuteexceededTCAthreshold communication System major (tick)  
19 16 event CPU load average in past 1 minute fell below TCA threshold uxAlmCPUloadaverageinpast1minutefellbelowTCAthreshold communication System      
19 17 alarm CPU load average in past 5 minutes exceeded TCA threshold uxAlmCPUloadaverageinpast5minutesexceededTCAthreshold communication System major (tick)  
19 18 event CPU load average in past 5 minutes fell belowTCA threshold uxAlmCPUloadaverageinpast5minutesfellbelowTCAthreshold communication System      
19 19 alarm CPU load average in past 15 minutes exceeded TCA threshold uxAlmCPUloadaverageinpast15minutesexceededTCAthreshold communication System major (tick)  
19 20 event CPU load average in past 15 minutes fell belowTCA threshold uxAlmCPUloadaverageinpast15minutesfellbelowTCAthreshold communication System      
19 21 alarm Temporary partition usage exceeded TCA threshold uxAlmTemporarypartitionusageexceededTCAthreshold communication System major (tick)  
19 22 event Temporary partition usage fell below TCA threshold uxAlmTemporarypartitionusagefellbelowTCAthreshold communication System      
19 23 alarm Logging partition usage exceeded TCA threshold uxAlmLoggingpartitionusageexceededTCAthreshold communication System major (tick)  
19 24 event Logging partition usage fell below TCA threshold uxAlmLoggingpartitionusagefellbelowTCAthreshold communication System      

FQDN

ID Sub-ID Type Default Condition Alarm Name Category Decode Key Default Severity Auto Clear Notes/Description
20 1 alarm Failed to resolve FQDN uxAlmFailedtoresolveFQDN communication SNMP;IPAddress minor (tick)
  • Failed to resolve IP Address. Ensure that FQDN and DNS server is configured properly.
20 2 event FQDN resolved uxAlmFQDNresolved communication SNMP;IPAddress    
  • IP Address successfully resolved.

Decode Key Table

Following tables defines the decode key types used through out the system Alarms and Events system in the SBC.

Decode Key

Description

System

By default it will be the SBCsystem

Service

Service in which this alarm/event belongs to, for ex. ISDN, SIP etc..

Username

Username responsible for the generation of the alarm/event, mostly related to the User Authentication Service

IP address

IP address of the system responsible for generation of this alarm/even.

Frame

Frame responsible, at which the data transmission has failed/generated an error

Card/Slot

Card /Slot involved in generating the alarm For ex. TI DSP etc..

ActSetTble

Action set table number responsible for the alarm/event

NormTble

Normalization table number responsible for this alarm

RtTble

Route table number responsible for this alarm/event

TLSProfile TLS Profile (ID of the TLS Profile)

TransTble

Translation table number responsible for this alarm/event

Call Dest

Call destination (address) responsible for this alarm/event

Conference ID

Conference ID involved in the alarm generation. It will be an integer starting from 1 to FFFFFFFF

Codec

Media codec like G711, used when this alarm is generated

SG/Signaling Group

Signaling Group on which this alarm occurred

Channel

Channel number that involved in generating this alarm

CallID

Call ID of the call failed/is responsible for generating this alarm

Port

Port number on which this alarm is generated

Interface

Name/Number of the interface involved in generating this alarm. For ex. ETH1, T1 etc..

Server

Server responsible for this alarm. for Ex. SIP server which is not responding

CertificateCommonName

Server certificate common name for ex:"VeriSign Trial Secure Server CA - G2 "

SBAInstance

Its the SBA monitor involved in generating the alarm

Interface

By default it will be the Ethernet interface card

SIPCluster

Name of the SIP cluster associated with a set of SIP servers

ServID

ID of the SIP server

Protocol

Protocol involved in generating this alarm/event

Fan_No

Fan number