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SBC Edge Software Downloads Overview

The SBC Edge download center provides registered customers and partners with the following downloadable software updates:

ASM Images

This section of the download center contains software images specifically for SBC Edge systems configured with a built-in Application Solution Module. These recovery images are typically used for re-initializing the ASM. For more details, see Updating the ASM Recovery Partition.

ASM Roll-up Updates

This section of the download center contains Update Packs for the ASM Roll-up system. For more information, see ASM Roll-up Update.

Licenses

This section of the download center includes Licenses for the SBC Edge. Licenses activate features introduced in new major (and sometimes minor) versions of the SBC Edge software. For more details, see Working with Licenses.

Log Exchange

Software Download bundle LX2.1 contains the installers for Log Exchange (LX) - the SIP log analysis and Syslog Server utility for the Sonus SBC Edge and VX gateways. For more information see Log Exchange. For Release Notes and File Downloads, please visit the Global Services Toolbox.

Lync Updates

This section of the download center is specifically intended for SBC Edge systems with a built-in ASM module deployed as Lync SBA. It includes cumulative Lync server package updates.

Software Updates

This section of the download center is broken down by SBC Edge release and includes the following content:

Downloading Software Files

Before you begin:
You will need a valid Ribbon Support Portal login.

All required SBC Edge software files are available through the Ribbon Support Portal. To access the software files, logon to Ribbon Support Portal Login using a valid account.

To download the software, see the following procedure:

In this section:

Requesting the Software Bundle

To request a software package from the Ribbon Support Portal:

  1. Open https://ribboncommunications.com/.

    Figure : Ribbon Communications Home Page

      

  2. Click SERVICES > RIBBON SUPPORT PORTAL.

    Figure : Ribbon Support Portal

       

  3. Enter your Ribbon-provided credentials to log on to the portal.

    Figure : Login Screen

       

  4. Click DOWNLOADS in the Ribbon Support Portal.

    Figure : Support Menu

       

  5. Click Sonus > Select Software to open the Select Software dialog box. To determine the latest Software Bundle and the respective files, refer to the product Release Notes, and then perform the following:

    1. Select the desired product from the Product drop-down list.

    2. Select the product's operating system from the Operating System drop-down list.

    Figure : Software Download Menu

       

  6. Click Request Download on the appropriate software bundle. This opens the Software Download Form.

    Figure : Requesting Download

       

  7. Complete the Software Download Form.

    Figure : Software Download Form

       

  8. Click I ACCEPT to accept the End-User License Agreement, and then click Submit.
         

  9. Review the Software Request Detail window. A notification is sent by email when your bundle is ready to download.

    Figure : Download Request Submitted State

Acquiring the Software Bundle

Customer Support emails you when the bundle is ready to download. Click on the link in the email and then follow these steps:

  1. Open https://ribboncommunications.com/.

    Figure : Ribbon Communications Home Page

        

  2. Click SERVICES > RIBBON SUPPORT PORTAL.

    Figure : Ribbon Support Portal

         

  3. Enter your Ribbon-provided credentials to log on to the portal.

    Figure : Login Screen

        

  4. Click DOWNLOADS in the Ribbon Support Portal.

    Figure : Support Menu

        

  5. Click Downloads > Sonus > Download Requests. Click the appropriate Software Request ID

    Figure : Download Requests

     

        

  6.  The Software Request Detail window opens. The window shows the bundle name and the components of the bundle. Click on the URL hypertext to download the software.

    Figure : Software Download Available State

        

  7. The browser redirects you to the following page and a pop-up window appears to save your file. If the pop-up window fails to appear, return to the Software Request Detail window, re-select the software and when the About Download Manager window opens, click the click here link to save your file.

    Figure : Download Manager

       

  8. Save the software to your local PC or server.

 

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