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SBC 1000/2000 Users, Please Read!

You must follow the instructions outlined in the Ribbon SBC 1000/2000 Upgrade guide before proceeding with the steps outlined on this page. The upgrade guide includes important prerequisites for Ribbon SBC 1000/2000 systems with a built-In Application Solution Module (ASM), and also describes which firmware files to use depending on the Ribbon SBC Edge System Hardware you are using.

The Software Upload progress bar is supported in the following browsers:

  • Internet Explorer, Releases 10 and 11
  • Firefox, Release 24 and later
  • Chrome, Release 31 and later

In browsers that do not support this feature, the software upgrade process will be presented the way it is shown in Release 4.0 and previous.

To upgrade the inactive partition:

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, go to System > Software Management > Application Partitions.

    Figure : Partitions Table

  3. Make note of the inactive partition number you are upgrading the firmware to (the table entry listed without a tick mark under the 'Active Partition' column).
    This will be important towards the end when verifying the last upload status of the inactive partition.
  4. Click the Upload Firmware link located on the top right hand side of the pane - a popup window will be dispatched:


    Figure : Upload Firmware


  5. Under Select File, click the Browse button and select the Ribbon SBC 1000/2000 firmware file listed in the general SBC 1000/2000 Upgrade guide to upload. Click OK. Do not close or navigate away from the browser window or you may  receive partial results.   

    Figure : Select File


  6. Throughout the upload process, the web interface displays update messages to indicate the progression of the upgrade of the inactive partition, as shown below. (If you navigate to this view from another browser, it will also display the progress.)

    Figure : Upgrade Progress


  7.  Once the upgrade has completed, click the X in the corner of the box to dismiss the popup window.

  8.  On the partition page, verify the Last Upload Status associated with the inactive partition is listed as Success.                                                                               


Under normal conditions, an average upgrade takes about 8 - 9 minutes. During the upgrade process, the remaining time estimates in the different steps becomes more accurate as the process progresses.

At this stage, the inactive partition is upgraded to the the new firmware without rebooting the Ribbon SBC 1000/2000 system and without interrupting active call services.

If you wish to boot your Ribbon SBC 1000/2000 from this partition, you must set it as the active partition.