To ensure the Ribbon SBC 1000/2000 can communicate with the ASM, you must always upgrade the SBC Communication Service before upgrading the Ribbon SBC 1000/2000 software.
The ASM may become unavailable if you upgrade the Ribbon SBC 1000/2000 firmware before upgrading the ASM SBC Communication Service.
Follow these steps to upgrade the SBC Communication Service:
- From the Ribbon Support Portal - Download Center, download the SBC Communication Service update — file name
uxcommsvc-release-A.B.C.zip, where A.B.C refers to the version you are upgrading to.
- Open the
.zipfile and unpack it to a temporary folder. This will produce a
- Apply this SBC Communication Service update by following the instructions outlined in Installing an ASM Package.
- To ensure the SBC Communication Service was properly updated, verify the SBC 1000/2000 Communication Service Version has changed to the intended version.