Requesting the Software Bundle
To request a software package from the Ribbon Support Portal:
Open https://ribboncommunications.com/.
Figure : Ribbon Communications Home Page
Click SERVICES > RIBBON SUPPORT PORTAL.
Figure : Ribbon Support Portal
Enter your Ribbon-provided credentials to log on to the portal.
Figure : Login Screen
Click DOWNLOADS in the Ribbon Support Portal.
Figure : Support Menu
Click Sonus > Select Software to open the Select Software dialog box. To determine the latest Software Bundle and the respective files, refer to the product Release Notes, and then perform the following:
Select the desired product from the Product drop-down list.
Select the product's operating system from the Operating System drop-down list.
Figure : Software Download Menu
Click Request Download on the appropriate software bundle. This opens the Software Download Form.
Figure : Requesting Download
Complete the Software Download Form.
Figure : Software Download Form
Click I ACCEPT to accept the End-User License Agreement, and then click Submit.
Review the Software Request Detail window. A notification is sent by email when your bundle is ready to download.
Figure : Download Request Submitted State
Acquiring the Software Bundle
Customer Support emails you when the bundle is ready to download. Click on the link in the email and then follow these steps:
Open https://ribboncommunications.com/.
Figure : Ribbon Communications Home Page
Click SERVICES > RIBBON SUPPORT PORTAL.
Figure : Ribbon Support Portal
Enter your Ribbon-provided credentials to log on to the portal.
Figure : Login Screen
Click DOWNLOADS in the Ribbon Support Portal.
Figure : Support Menu
Click Downloads > Sonus > Download Requests. Click the appropriate Software Request ID.
Figure : Download Requests
The Software Request Detail window opens. The window shows the bundle name and the components of the bundle. Click on the URL hypertext to download the software.
Figure : Software Download Available State
The browser redirects you to the following page and a pop-up window appears to save your file. If the pop-up window fails to appear, return to the Software Request Detail window, re-select the software and when the About Download Manager window opens, click the click here link to save your file.
Figure : Download Manager
- Save the software to your local PC or server.
Opening the .zip File
The package will be downloaded in a .zip
file format.
- Locate and open the
.zip
file and unpack it to a temporary folder. This will produce aReadme
file, a .tbz file and optionally a.obf
file. - Open the
Readme
file and follow the upgrade instructions.
Additional notes
The Readme file provides basic instructions on how to install the package. Read it carefully and be aware of all warnings and notes. It also contains the specific upgrade command (which differs by package). More detailed notes are below:
- All packages require restarting the node, and as such, will cause service disruption. Install them at an appropriate time such as to minimize the impact of said disruption.
- The packages take some time to install. The exact time depends on the package - refer to the
Readme
. If no specific time is listed, it takes 5-10 minutes - slower packages will specify how long they take to install (from the time of the last prompt to the time that the node is back up and running). - The files can be transferred using an FTP client, or by using the Uploading System Files facility in VXbuilder.
- You can monitor the state of the node by pinging it. Once pings are being received consistently, the upgrade is complete (note that the node will also ping immediately after commencing the upgrade, since it hasn't shut down yet).