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titleDisassembling and Inspecting the VX from a Shipping Carton




For assistance with product installation, product returns, and/or service setup.

Technical Support Contact Information

To do this...

Use this contact information

Return product: request a DOA or RMA authorization from NET to post to the return Bill-of-Lading

Inside U.S: 1-800-800-4638
International: 1-703-948-1999

Affix NET address to return-product shipping carton.

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Returning Products to NET

Use the procedure in this section to authorize return of defective product(s) to NET

Contact your NET representative to request a DOA or RMA number.

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Carefully repackage the equipment in the original container(s). Include a copy of the original bill of lading.


Ship to the NET postal address and mark the outside of your shipping container to clearly show your assigned DOA or RMA number.

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, contact Sonus Networks, Inc.