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SDA installation and upgrade files are provided by Sonus and are available for download from the customer or partner support portals.

The following procedure provides steps on downloading the required SDA install files from the Sonus Global can be downloaded from the Ribbon Support Portal to your  to your PC or local server. For more information, refer to Downloading Software Files.

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Before you begin, you will need a valid Salesforce account.

To download SDA install files from the Sonus Global Support Portal

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Software bundles are listed by product name and software version. In this procedure, download filenames that appear in thescreen shotsare used for example to indicate a specific software bundle.

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Click Login and select the appropriate login type - Customer Portal or Partner Portal.

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Complete the login fields.

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From the menu, click Support.

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Click SW Download.

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Enter your address details and accept the End-User License Agreement.

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Click Submit.

The initial download Request Status is displayed as 'Submitted'

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Wait to receive the confirmation email from Sonus Salesforce Support before proceeding to the next step. The email confirms your request is approved and the software is ready to download.

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From the sub-menu, select SW DOWNLOAD.
 

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Select the Download Requests tab.

Once the download request is approved and the software is available for download, the Request Status is displayed as Download Available.

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Click the Software Request ID associated with the software bundle.

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Click the download link from the Software Requests section to download the software.

The browser redirects to a Download Manager screen and a pop-up window appears with an option to save your file to a folder.

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If the pop-up window fails to appear, click the click here link to save your file.

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Save the software to your local PC or server.

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