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Login to the Customer Portal for software downloads, logging trouble tickets, subscribing to alerts, and additional content.

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Customer Portal Login

Login will open in a new browser tab or window

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Note

Note, the support portal is for both former GENBAND and former Sonus products.

 

Access to Ribbon support portals and technical assistance centers is available to customers who have purchased maintenance and technical support services.

If you have purchased services and do not have a user name and password you may register here: New User Registration

 

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For CRITICAL service events – please call +1 888-391-3434 - Toll Free (+1 978 614 8589 - Direct) to speak with a Sonus TAC engineer.

If your account has been recently activated or transferred from the NET CRM portal and you have trouble logging into the system, please send an e-mail from your registered e-mail address to portalhelp@sonusnet.com for help and someone will assist you promptly.

Please use the contact information available on the

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TextCustomer Support
URLhttps://www.sonus.net/customer-support
page.

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Sonus channel partners are a carefully selected and educated group of solution providers with the expertise needed to recommend, architect and deliver advanced Unified Communications solutions.

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TextFind a Channel Partner
URLhttps://www.sonus.net/partners/locate-channel-partners
| Partner Assure Program
Link_in_new_tab
TextMore information on Partner programs
URLhttps://www.sonus.net/partners

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Disclaimer: By using this system, you acknowledge that you are in compliance with your company’s data protection policy and that by sharing data you are giving Sonus explicit permission to use such data in order to provide support to Sonus products including potentially sharing data with necessary third parties.

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Are you a Sonus employee?

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TextSalesforce login for Sonus Employees
Boldtrue
TextLogin here
URLhttps://login.salesforce.com

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