The Ribbon Support Portal includes support for product documentation and access to software, patches, tools, and services.

From the Ribbon Support Portal,, you can login to access the following content: 

  • Customer-case information.
  • Knowledge-based articles for tools and products.
  • Announcements for Sonus products.
  • Product software and patch downloads that correspond to your login credentials.
  • Tools and services for your products.

For login help or critical issues, go to the Customer Support Portal at You can access immediate customer support numbers or log in for a list of global technical support contacts.