This document describes the recommended procedure for upgrading  to its most current release.

Before You Begin

  • Software upgrades should be performed during off peak hours.
  • Before upgrading or staging an upgrade, its recommended to set all Logging to Error level unless advised by Sonus support. For information about logging, see Supported Logging Levels.

You will need current software maintenance to perform the upgrade.

Read the release notes for the target software version. The upgrade notes (in particular) contain important information that may be relevant to your  configuration. A newer version of  may have different requirements than the previous version.

  1. Make sure your environment still complies with the  requirements and supported platforms.

     The End of Support Announcements for SBC Edge and SWe Lite page has important information regarding platform support for future versions of .

  2. You must Backup your Sonus SBC Edge data in the unlikely event that you encounter an issue with your  upgrade and need to 'roll back' by downgrading back.

    Sonus recommends renaming the backup filename to indicate the current software version and build number. For example, rename the backup to Sonus SBC 1000/2000-1.3.0-b80.tar.gz if you are currently running a  version 1.3.0 build 80.

  3. In the event of new alarms raised after upgrading the , ensure you have no outstanding alarms before upgrading the . To clear alarm(s), follow the instructions outlined in Acting on Displayed Alarms.
  4. If you encounter any problems with your production upgrade that you cannot resolve in a timely manner, create an issue at our support site so we can assist you.


Performing the Upgrade

Refer to the appropriate upgrade instructions below for your  hardware configuration:

Starting in Release 5.0, Sonus ASM will be using Windows Server 2012R2 in order to prepare for Skype for Business SBA.

Prepare to Upgrade the with a Built-in ASM

You now may proceed with upgrading the ; follow the instructions below.

Upgrade the

  1. From the Sonus SBC Edge Download Center, download the sw-release-x.y.zfile where x.y.z indicates the version number you are upgrading to:
    •  Model - the filename uses file extension .img.
    •  Model - the filename uses file extension .img.
  2. Select the desired  upgrade method:
  3. Ensure the  has upgraded by verifying the running SBC Edge software version.

Congratulations, you have completed upgrading the ! Proceed to the Upgrade Check List.


Post-upgrade Check List

  1. You must clear your web browser cache before you login to the .
  2. Perform a backup of your data on the new  version. Similarly to the backup preformed in step 3 of the Before You Begin section above, we recommend you rename the backup filename to indicate the current software version and build number.
  3. Ensure there are no new alarms generated after the upgrade. In the event of finding new alarms, address what is causing them.